Can't Receive call and create a call on my Iphone 13 Pro max

Im from Philippines, so I bought a 2nd hand Iphone 13 Pro max US Variant from my wife's friend, looks brand new, and feels like brand new, the screen is already replaced with a genuine apple screen. So my problem is my phone can't create calls and received calls on my Globe Sim but I can received calls and create calls when the recipient is using a postpaid sim but in regular sim none, I'm using a prepaid sim, but in my smart sim its fine, there is no sim restriction on my phone, I already went to Globe for my concern they upgraded my sim still and the problem persist, already tried esim globe with different number still none, tried different globe and tm sims, still no go, I already reset my phone and reset network many times, still problem persist. Please Help

iPhone 13 Pro Max, iOS 18

Posted on Jan 15, 2025 9:13 PM

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4 replies

Jan 15, 2025 9:52 PM in response to kenringor

Check your iPhone settings

Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's turned off. Check for any blocked phone numbers.


If you can't make or receive calls on your iPhone - Apple Support



Can't send or receive message then try these steps first

  1. Restart your device: ... 
  2. Check your network connection. ... 
  3. Check with your carrier to see if the type of message you're trying to send, like MMS or SMS, is supported.
  4. If you're trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging.

More items...


If you can't send or receive messages on your iPhone, iPad, or ...




Jan 15, 2025 9:52 PM in response to kenringor

To be able to use any SIM across the globe you must have "No SIM Restriction" against Network Provider Lock. Please refer to the pic below.




Carrier Lock:- Request your iPhone’s original Carrier to unlock your iPhone and if they agree and do it, then you may know the further process here --> How to unlock your iPhone for use with a different carrier ...


Device Unlocking Policies | Verizon Privacy Policy


Unlock a Phone or Device - AT&T Device Unlock Portal


Unlocking your Sprint device - T-Mobile


FAQs about unlocking your Sprint device


Unlock Your Phone for Spectrum Mobile


Jan 15, 2025 9:51 PM in response to kenringor

What Call? On an iPhone, you can make and receive various types of calls. Here are the different types:


  1. These are standard voice calls made over the cellular network. They utilize your carrier's voice network to connect you with other phone numbers. Allow phone calls on your iPad, iPod touch, and Mac
  2. FaceTime Audio allows you to make voice calls over Wi-Fi or cellular data using your internet connection. It provides higher audio quality compared to traditional cellular calls.
  3. FaceTime Video enables you to have video calls with other FaceTime users. It uses the front or rear camera on your iPhone to transmit live video during the call. Use FaceTime with your iPhone or iPad - Apple Support (IN)
  4. VoIP (Voice over Internet Protocol) calls use internet connectivity to make phone calls. Apps like Skype, WhatsApp, Viber, and Google Hangouts utilize this technology, allowing you to make voice and video calls over the Internet.
  5. Some carriers support Wi-Fi calling, which allows you to make and receive calls over a Wi-Fi network instead of relying solely on cellular coverage. This can be useful in areas with weak cellular reception. Make a call with Wi-Fi Calling - Apple Support (IN)
  6. The App Store offers numerous calling apps that utilize different technologies. These apps can provide additional features and options for making calls, such as international calling, call recording, and more.


It's important to note that the availability of certain call types may depend on your iPhone model, iOS version, and carrier.


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Can't Receive call and create a call on my Iphone 13 Pro max

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