Live Voicemail bug with Low Power Mode

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Level 1

13 points

Live Voicemail bug with Low Power Mode

I have Live Voicemail enabled on my iPhone 14 Pro on iOS 18.2.1. However there are some issues with it if Low Power Mode is on. If a call comes in and I press the voicemail icon, it works to show me a live transcription of the voicemail. However if I hang up the call, I don’t see a live transcription, and the message goes to my carrier voicemail (which I then have to call to check). But with Low Power Mode off, methods (pressing voicemail icon or hanging up the incoming call) will show me a live transcription of the message.

Note: this issue appears on my personal iPhone 14 Pro on Rogers. On that device, on the Voicemail screen there is a Call button next to Carrier Voicemail. However I don’t have this issue on my work iPhone 12 on Telus. On that device, there is no Carrier Voicemail shown, and all messages appear as live transcriptions

iPhone 14 Pro

Posted on Jan 21, 2025 9:06 AM

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Answer 1

Jan 21, 2025 9:26 AM in response to wongnog

That isn’t a bug. That is expected behavior. With low power mode enabled all background processing is suspended to save battery life. Low Power Mode disables many functions, not just voicemail.

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Answer 2

Jan 21, 2025 11:14 AM in response to wongnog

You need to contact your carrier if you see a call button. It means that voicemail was not set up correctly on their end.

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Answer 3

Jan 21, 2025 1:31 PM in response to wongnog

First, have you restarted your iPhone to troubleshoot the problem?

Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN.

If neither of these are the problem ask your carrier to remove visual voicemail, then add it back.

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Answer 4

wongnog Author

Level 1

13 points

Jan 21, 2025 9:33 AM in response to Lawrence Finch

But I only have this issue on my iPhone 14 Pro with Rogers, not my iPhone 12 with a different carrier.

And to reiterate, on my iPhone 14 Pro with low power mode on, live voicemail works if I press the voicemail icon during an incoming call. But it doesn’t work if I hang up the call. However on my iPhone 12, live voicemail works in both situations with low power mode on.

So your explanation that this is an expected behaviour doesn’t make sense to me.

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Answer 5

Jan 21, 2025 9:41 AM in response to wongnog

Well, that means that your iPhone 12 is not working as designed.

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Answer 6

wongnog Author

Level 1

13 points

Jan 21, 2025 9:48 AM in response to Lawrence Finch

That’s… really not helpful. Have you tried to replicate on your device? Also does your iphone show a Call button next to Carrier Voicemail? That’s what I see on my iPhone 14 Pro only.

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Answer 7

wongnog Author

Level 1

13 points

Jan 21, 2025 11:35 AM in response to Lawrence Finch

I spoke to my carrier initially, they told me there’s nothing wrong and I should ask on the Apple forum. Can you elaborate what you mean by my voicemail isn’t set up correctly on the carrier end?

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Live Voicemail bug with Low Power Mode

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