Problem iPhone 16 Pro Max

Hello! I am deeply disappointed with the last Apple product I purchased (iPhone 16 Pro Max - 1 Terabyte), which I spent a lot of money on. The product was purchased in October 2024 and in December the problems with the front camera started, it had a purple tint. I contacted "Apple Support" hoping that it was just a software problem, but the problem is with the camera and now I am left without my phone, which is in service. Basically, a handful of money for a new phone that I was left without, having to transfer all my data so as not to lose it. So far I have only purchased new Apple products, this will be the last!

When my phone comes back from service,it will be like a refurbished one! I’m really disappointed.

No more apple products!

How was your experience?!

iPhone X, iOS 16

Posted on Jan 22, 2025 10:16 PM

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4 replies

KaeBFly

Level 6

8,791 points

Jan 22, 2025 11:52 PM in response to georgiana01

It is a device…and like any other device made by any other brand a part can fail at any point. That is why manufacturers warranties exist…and in your case was utilized. If whatever brand you go with next has a failure the same exact thing would happen. You would be without the device while it was being repaired or it would be replaced with a refurbished device which seems to be something you don’t want. You would be disappointed in that situation also because any replacement you received would not be a brand new one like you seem to want.

Rudegar

Level 10

183,918 points

Jan 22, 2025 11:57 PM in response to georgiana01

you can let them know how you feel using their feedback channels

Product Feedback - Apple

muguy

Level 10

93,760 points

Jan 22, 2025 11:16 PM in response to georgiana01

Your repaired device will be as good as new.

georgiana01 Author

Level 1

22 points

Jan 22, 2025 11:42 PM in response to muguy

Maybe, It would have seemed fair to me to replace it because I paid for a product that I don't physically have it at the moment.

It wasn't cheap at all..

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Problem iPhone 16 Pro Max