Apple Watch stuck in Activation Lock (Locked to Owner)

My niece recently gave me her Apple Watch. Long story short, she thought she had unlocked the watch from her account, but whenever I pair the watch with my phone, I get a prompt asking me to unlock the watch from the original account.


My niece hasn’t used her account for almost a year now and has forgotten her ID and password. Would taking the watch to an Apple Store help or just be a wasted trip? I have included a screenshot. Any assistance would be greatly appreciated.



[Edited by Moderator]

Posted on Jan 28, 2025 3:37 PM

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2 replies

Jan 28, 2025 3:53 PM in response to Jobe13

Jobe13 wrote:

My niece recently gave me her iWatch. Long story short, she thought she had unlocked the watch from her account, but whenever I pair the watch with my phone, I get a prompt asking me to unlock the watch from the original account. My niece hasn’t used her account for almost a year now and has forgotten her ID and password. Would taking the watch to an Apple Store help or just be a wasted trip? I have included a screenshot. Any assistance would be greatly appreciated.
https://discussions.apple.com/content/attachment/f716b018-51b3-432d-9af7-f675b1804c6f

Your niece can google forgotten apple id and password and go from there.

Apple can only assist your niece assuming she still receipt of purchase.

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Apple Watch stuck in Activation Lock (Locked to Owner)

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