How can I completely remove Shazam app from my iPhone?

Shazam is suddenly indicating "technical difficulties" when tapped to Shazam - including the following directions - "Please restart the app and we'll make sure we're ready for the next song."


However, that action yields no fix. Additionally, deleting the App from my screen is ineffective, as there is no way I have found to entirely remove the App from my iPhone 13. The App is apparently "burned" into the iPhone


Both phone and App ere up to date.



[Re-Titled by Moderator]

iPhone 13 Pro, iOS 18

Posted on Feb 2, 2025 1:22 PM

Reply
38 replies

Feb 8, 2025 10:58 AM in response to Pelagic616

Pelagic616 wrote:

BTW, my Shazam is version 18.6.0

Then you don't have the latest version of Shazam. The latest version is 18.7


I hadn't tried to delete it and it turns out you can. Press and hold the app. When the dialog box appears, press remove, which will give you the option to delete it. Tap delete. Then open the App Store and look for Shazam. You'll see it with a cloud icon next to it. Tap the cloud and it will download to your phone, only you'll get the newest most updated version.

Feb 8, 2025 10:13 AM in response to Pelagic616

You're welcome. To my knowledge, Shazam is built into iOS and isn't removable. When you do iOS updates, Shazam updates as part of the update. Since you are on iOS 18.3, you have the latest iOS version.


Have you tried a Forced Restart? If not give this a try --> Force restart iPhone - Apple Support (CA)


Note, for the last step, which is to press and hold the side power button, keep it depressed until you see the Apple Logo. It can several seconds for it appear. DON'T let go until you see it.

Feb 8, 2025 1:50 PM in response to Pelagic616

You're misinterpreting the cloud icon next to an App. The cloud icon simply means you have purchased (though the app is free) the app under your Apple ID previously. The cloud will appear even if you completely delete the app from your iPhone. Get means you've never downloaded the app under your Apple ID.


I'm sorry it's still not working as it should. As I said, it is working perfectly on my iPhone.


It would be advisable to contact Apple Support directly for help. You can use the Support button at the bottom of this page or if in the US, you can call Apple at: 800-MY-APPLE or even visit your closest Apple Store Genius Bar.

Feb 8, 2025 2:14 PM in response to lobsterghost1

Apple is now working on this issue, and I should have an answer on Tuesday. They affirmed that this is an issue for Apple as others have reported this problem to them. Additionally, they confirmed the Shazam App is "burned" into the iPhone and cannot be "deleted" from the phone. Let's see what solution they provide and hopefully all the others who are having the same "Technical "Difficulties" will be then able to use Shazam as intended.

Feb 8, 2025 12:01 PM in response to lobsterghost1

I now have 18.7 - and Technical Difficulties still remain. I have "deleted" Shazam from my screen and returned it to my screen with the cloud icon. However, I can't remove Shazam from my iPhone, like i said previously. If I had, the App Store would have suggested "GET" instead of the cloud icon, which simply puts the app back on my screen. Shazam had worked so well over the years without trouble...

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How can I completely remove Shazam app from my iPhone?

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