Is this theft by Apple Store miranda
Went into apple in Miranda NSW Australia after making an appointment online the day before to be told that we would have to wait an hour well I thought they must be booked out so we waited an hour then I decided to go back in and ask how long it would be because we waited an hour after making the appointment they said there was a misunderstanding we should have be seen straight away so after seeing 2 more people we sat down.
I told the girl we needed a report on the condition on my partner watch as she feel and broke the screen she started to put a lot of info into her iPad till I told her it’s just a report not a repair job we need so the insurance can cover the cost off a new watch if it’s not fixable she said that it was not fixable but still has a trade in value off $275, she gave us the report and took the watch that I bought for my partner birthday. She said it would go to the work shop to verify its condition for the insurance company I thought but she still gave us the report to give the insurance company. My insurance company has excepted the claim and will deposit the cost of a new phone into our bank so can go and buy a new watch. I ask Apple to return the broke watch but they have refuse saying they are giving us a new watch ( not ) we are paying for the new watch and we paid for the broke watch as well so his belongings to me but they will not return it.
so is this theft even after they said it had a trade in value that I will never see because they are keeping my watch
I am wrong
PS phoned them up and omg the guy was so rude to my part telling her that she not getting both the old watch or the new one so pick one. **** the old one is ours and we where buying the new one am so confused
Apple Watch Series 8
