Problem with Account and Subscription Switching

Subject: Issue with ChatGPT Plus Subscription – Incorrect Account Activation

Dear Apple Support Team,

I am experiencing an issue with my ChatGPT Plus subscription, where it keeps activating on the wrong account. I would appreciate your help in resolving this.

Issue Description:

• I previously subscribed to ChatGPT Plus on an old account that I no longer have access to.

• Later, I requested refunds for all past payments through Report a Problem, and you successfully refunded the amounts.

• After the refund, I noticed that my ChatGPT Plus subscription moved from “Active Subscriptions” to “Inactive Subscriptions” in my account.

• I assumed that this meant I could now subscribe to ChatGPT Plus on my new account without any issues.

• However, after purchasing the subscription again, I was surprised to find that it was still activated on the old account instead of my new one.

Current Problem:

• Every time I purchase ChatGPT Plus, it activates on the old account, which I no longer use.

• My previous account still seems to be linked to my Apple ID, preventing me from activating the subscription on my new account.

• The old subscription remains in “Inactive Subscriptions”, and I cannot remove it from my list, which might be causing the issue.

My Request:

1. Please provide a way for me to completely remove the inactive subscription from my account.

2. Ensure that after removing the old subscription, I can subscribe to ChatGPT Plus on my new account without issues.

3. Investigate why new purchases keep linking to my old account and help disconnect it if possible.

I appreciate your assistance in resolving this issue. Please let me know how I can proceed.

Best regards,

Vahab Sahabkar