User profile for user: agata04
agata04 Author
User level: Level 1
5 points

How to correct order of messages and mail on iPhone?

My mom got a new iPhone 13 and since then something weird is happening. Basically when she got a new sms it doesn't appear on the top in app like usually when it's unread, but based on time when it was send it goes all the way down. Her first messages on top in the app are old sms from 2019 just because it was send at 9:13 and now it's 9:13. I went with her phone to my local apple store but they just didn't care, so I don't know what else am I supposed to do? Have anyone had this problem before? Is there anything I can do? The same thing happens with e-mails in mail app.



[Re-Titled by Moderator]

iPhone 13

Posted on Feb 9, 2025 8:50 AM

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User profile for user: SravanKrA
SravanKrA
User level: Level 10
442,284 points

Posted on Feb 9, 2025 9:33 PM

  1. Go to Settings > General > Date & Time and make sure:
    1. "Set Automatically" is enabled.
    2. The correct time zone is displayed.
  2. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.


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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
User level: Level 10
442,284 points

Feb 9, 2025 9:33 PM in response to agata04

  1. Go to Settings > General > Date & Time and make sure:
    1. "Set Automatically" is enabled.
    2. The correct time zone is displayed.
  2. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.


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How to correct order of messages and mail on iPhone?

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