How can I remotely access a Mac for elderly assistance using Apple Remote Desktop?

I need a way to access my mother’s Mac computer remotely. She has always been reasonably tech savvy, but now that she’s gotten older she has a hard time understanding and navigating things like email, online banking, online bill paying etc. She lives about 2 hours from me. I would like to be able to remotely log on to her computer and help her pay bills, file her taxes, sort her email. Stuff like that. Is Apple Remote Desktop a good choice for this? Any other apps I should be looking at? Thanks.



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MacBook Air (2018 – 2020)

Posted on Feb 10, 2025 12:26 PM

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Feb 10, 2025 2:58 PM in response to Jimmy5

Screen sharing across the Internet, either with the service built into macOS or via Apple Remote Desktop, is possible but tricky to set up and get working properly since it usually involves special setup in the routers on each end. While not usually free, a third-party solution that uses a server to moderate the connection, such as LogMeIn's GoToMyPC is often a better, or at least easier to maintain, solution.


Another possibility, if you think your mother could manage it, would be screen sharing via FaceTime:


Share your screen in FaceTime on Mac - Apple Support


That would require her to initiate the call and do all the work on her end; you can't take control of her Mac that way.


Others here may be able to suggest other remote control apps/services to consider.


Regards.

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Feb 17, 2025 8:03 AM in response to Jimmy5

"Is Apple Remote Desktop a good choice for this?"


Not really and primarily for the reasons varjak paw mentions.


"Any other apps I should be looking at?"


I would not bother and use what macOS already provides. I currently support a friend who lives a similar distance away using the Messages App. Provided you both have an AppleID you can request to take control of her screen using it. At her end she either allows you to take control or blocks your request.


Below screen grab shows you the options available:


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How can I remotely access a Mac for elderly assistance using Apple Remote Desktop?

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