How to resolve 'unknown part' error for genuine iPhone screen?

A few months ago i got my phone, at a apple store, with an apple employee and now my phone is telling me my screen is fake? How do fix the issue ?


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 18

Posted on Feb 10, 2025 7:01 PM

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Question marked as Top-ranking reply

Posted on Feb 10, 2025 7:04 PM

It doesn’t necessarily mean the display is non-genuine. An ‘Unknown Part” notification can also appear if a part is not working as expected. You will want to visit your nearest Apple Store’s Genius Bar or an Apple Authorized Service Provider for diagnostics and examination.


About iPhone Parts and Service History - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


2 replies
Question marked as Top-ranking reply

Feb 10, 2025 7:04 PM in response to Arithods

It doesn’t necessarily mean the display is non-genuine. An ‘Unknown Part” notification can also appear if a part is not working as expected. You will want to visit your nearest Apple Store’s Genius Bar or an Apple Authorized Service Provider for diagnostics and examination.


About iPhone Parts and Service History - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


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How to resolve 'unknown part' error for genuine iPhone screen?

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