Siri Limited While Using CarPlay – Help Needed

Hi everyone,

Recently, out of the blue, I’ve experienced limited functionality with Siri while driving. I can still make phone calls, but I can no longer switch songs on Spotify, navigate, or perform other voice commands without getting the following error message:

"Sorry. I can’t show you the results while you’re in the car."

I’ve tried several troubleshooting steps, but nothing seems to work, including:

• Changing the device type of my car’s Bluetooth connection
• Checking and disabling Driving Focus (I also tried creating one and setting it to manual)
• Ensuring there are no safety restrictions
• Verifying that Siri’s settings are properly configured (these commands work fine when I’m not in the car)

I’m using a Sony XAV-AX3200 head unit in a 2013 Mazda6. The steering wheel’s voice command button isn’t compatible with the head unit, so I rely on "Hey Siri" for hands-free control. However, Siri only completes these commands when I manually press the voice button on the head unit. If I use "Hey Siri," I always get the error message mentioned above.

Does anyone know how to fix this? I feel like I’ve tried everything! Any help would be greatly appreciated.

Thanks in advance!