Apple Watch not counting step accurately issue while using rollator?

When I use my Rollator, which is pretty much all the time, my Apple Watch does not accurately count steps, nor does it count distance. What can I do to rectify this problem?



[Re-Titled by Moderator]

Apple Watch Series 10, watchOS 11

Posted on Feb 13, 2025 11:24 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 13, 2025 3:32 PM

Are you using the Workout app on the watch? Try setting it as "Outdoor walk" and see if that helps. The reason it's not counting your steps is because it is looking for arm movement that isn't there. If you carry your iPhone with you as you use the Rollator, it might help track distance.

3 replies
Question marked as Top-ranking reply

Feb 13, 2025 3:32 PM in response to MAVD15

Are you using the Workout app on the watch? Try setting it as "Outdoor walk" and see if that helps. The reason it's not counting your steps is because it is looking for arm movement that isn't there. If you carry your iPhone with you as you use the Rollator, it might help track distance.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch not counting step accurately issue while using rollator?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.