What should I do if my Boost iPhone is carrier locked?

Thank you. So just to clarify again. I did buy it in store outright and signed up for the no contract pre paid service offered. There was no written, nor oral agreement as to agreement to pay for a one years service agreement.

How would any of this have any relevance to Apple?

They authorized and ported my account (and number) to the new carrier but did not unlock the iPhone itself… this is why I am dubious and confused as to their intentions.

And again.....how would any of this have any relevance to Apple?

Surely, you are not posting here thinking that Apple can provide a solution for something in which they are not involved.....are you?

archangeloo wrote:

Thank you. So just to clarify again. I did buy it in store outright and signed up for the no contract pre paid service offered. There was no written, nor oral agreement as to agreement to pay for a one years service agreement.

Actually, there was. You just didn’t read it. It’s probably a single line in fine print buried in the agreement referencing the policies posted on their web site.

KiltedTim wrote:

archangeloo wrote:

Thank you. So just to clarify again. I did buy it in store outright and signed up for the no contract pre paid service offered. There was no written, nor oral agreement as to agreement to pay for a one years service agreement.

Actually, there was. You just didn’t read it. It’s probably a single line in fine print buried in the agreement referencing the policies posted on their web site.

Oh – you mean like the notice that the Vogon Constructor Fleet posted about their plan to destroy the Earth!

GoodReads – Douglas Adams – Quotes

"“But look, you found the notice, didn’t you?”

“Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.""

– Douglas Adams, The Hitchhiker's Guide to the Galaxy

You might be the victim of what’s known as SIM Jacking or SIM Swapping.

https://en.wikipedia.org/wiki/SIM_swap_scam

Because the carriers retain that right. Only carriers can use their network to lock and unlock SIM cards and IMEI numbers.

This sort of thing is why buying iPhones

• Directly from Apple
• Without carrier financing
• Verifying that the order screen says something like "and your new iPhone will be unlocked"

is a good idea.

Why did they port his number before the due date for the prepaid account payment was due? Either we don’t know the whole story or something isn’t quite right.

Because if the number is considered portable, they don't have a choice. That doesn't negate the OPs financial obligations and it doesn't have anything to do with unlocking the device.

The way I read it, the OP had the number ported out to another carrier because they were unhappy with the service they were getting. That's their right. Boost did not initiate the port.