What should I do if my Boost iPhone is carrier locked?

I bought a prepaid Boost iphone 13 4 months ago and have had terrible service. Constant interruptions of my pre paid service that they refuse to refund me for.. So they don’t deliver the product they sell. this is their policy to not refund prepaid services and do nothing for cutting the service 2 days over the Christmas holiday to repair towers. The call center has lied to me, hung up and been notoriously inconsistent. I have already had my account closed a day before my prepaid plan expired they deleted the whole thing without my authorization. My number ported out and they are refusing to unlock my phone. They claim that they would like to help me but they cannot unlock!!? They claimed apple has the lock . What does this mean? I own the device.

[Re-Titled by Moderator]

iPhone 13, iOS 18

Posted on Feb 15, 2025 6:23 AM

Top-ranking reply

KiltedTim

Level 10

226,122 points

Posted on Feb 15, 2025 8:26 AM

OK. Let's try this again. You bought the phone 4 months ago. Boost's policy is that they will not unlock until and unless you maintain service with them for one full year. You have not met that requirement. it doesn't matter whether the phone is paid for or you otherwise owe them money. They are not going to unlock it because you have not met their requirements.

They "own" the lock. Apple does not have the legal right to remove the carrier lock from your phone.

Sell the phone to someone who wants to use Boost and move on.

You're not going to win this battle.

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What should I do if my Boost iPhone is carrier locked?

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