iPhone X frozen showing charging cable logo

Follow this process below to keep your personal data.

If you see the Restore screen on your iPhone, iPad, or iPod touch

If you see the Restore screen on your iPhone, iPad, or iPod touch, learn what to do.

Restart your device

If you see the Restore screen, restart your device:

• iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until the device restarts.
• iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the Apple logo.
• iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Side (or Top) button and the Volume Down button until you see the Apple logo. 
• iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button until you see the Apple logo.

Reinstall iOS or iPadOS

If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:

1. On your Mac, make sure that you’ve installed the latest software updates (including iTunes if you have MacOS Mojave or earlier). Or on your Windows PC, make sure that you’ve installed the latest version of iTunes.
2. Connect your device to your computer using the cable that came with your device. You should see this message: "There's a problem with the [your device name] that requires it to be updated or restored."
3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data.

If the above fails

If your device turns on but gets stuck during start-up

If you see the Apple logo or a red or blue screen during startup, try these steps:

1. Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
2. Locate your device on your computer.
3. While your device is connected, follow these steps:

• • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until your device begins to restart. Continue holding the Top button until your device goes into recovery mode.
  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.
• iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.
  • 

1. When you get the option to restore or update, choose Update. Your computer will try to reinstall iOS or iPadOS without erasing your data.
2. 

Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

If you need more help

Contact Apple Support to set up service if you have any of these issues:

• You still see a black screen after charging, force restarting, or following the steps in this article.
• You see a black screen, but you can hear alerts, sounds, and vibrations.
• The screen remains black, but the device chirps when you unmute it and connect it to power.
• Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
• You can't force your device to restart because a button is broken or stuck.
• Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Time to make an appointment at the Apple Store or take the phone to an authorized Apple service shop.

You can find a list of authorized service shops in your area using this link: Find Locations

Unfortunately, repairs are going to be expensive.....if parts are still available. Even if they are, the shop may advise that that the money might be better spent on a new phone.

Hadthis problem with Ipad

Did the reset on pad and then connected to Windows computer and started Itunes

Itunes said there was a problem and the Ipad needed to be updated. (This was different than a normal update notice.)

Proceeded with update (not restore) and it froze in same location loading firmware with Itunes terminating

Repeated same procedure 4 times with same result.

From hint on Apple, tried same process on older laptop and it worked as anticipated although very slow.

Given the repeatability, I theorize that the download file was corrupted and by moving to new computer, I downloaded a new update file. (This was reflected in the app dialoug)

Another solution that might work, is to delete the update file from the computer and start over.

Windows 10,11: \Users\USERNAME\AppData\Roaming\Apple Computer\iTunes\

Good luck!