Grievance Regarding Repeated Touchscreen Issue on iPhone

Dear Apple Customer Service,

I hope this message finds you well. I am writing to formally lodge a complaint regarding a recurring issue with my iPhone, which I purchased on 7th April 2024.

Within 15 days of purchasing the phone, I started facing a problem where the touchscreen was intermittently unresponsive. The screen would fail to register touch 5 to 7 times a day, causing significant inconvenience.

I visited the nearby authorized Apple service center, where I was informed that the issue was related to a software problem. They performed a software update, but the problem persisted. I returned to the service center, and again, they attributed the issue to the software, performing another update. However, after a week, the problem reoccurred.

I was then advised that my phone would be sent to the head branch in Bengaluru for further inspection. After receiving my phone back from Bengaluru, I was again informed that a software update was performed, but the issue continued. Subsequently, the service center replaced the display under their guidance.

However, to my dismay, the same problem reappeared within a week after receiving my phone back. I went to the local authorized service center again, and I was told that there was nothing further they could do. I was advised to contact the Bengaluru service center for a resolution.

At this point, I am extremely frustrated, as I have made numerous visits to authorized service centers, and my issue has not been properly resolved despite multiple attempts. I would appreciate it if Apple could investigate the matter thoroughly and provide a permanent solution to this recurring problem.

I kindly request the following:

1. A thorough investigation of the issue, including a possible hardware check, as the repeated software updates and display replacement have not resolved the problem.
2. An explanation of why the issue has not been addressed despite multiple service center visits.
3. A resolution in the form of a replacement unit or an alternative solution that ensures the proper functionality of the device.

I trust that Apple will take the necessary steps to resolve this matter promptly. I look forward to your prompt response and a satisfactory resolution to this ongoing issue.

Thank you for your attention to this matter.

Sincerely,

Kevin Sudani