EtreCheckPro version: 6.8.9 (68074)
Report generated: 2025-03-01 12:19:25
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:11
Performance: Excellent
Problem: Other problem
Description:
Greetings, I have 2 problems; I think related. The Genius Bar at my A
pple Store spent 2 hours with the machine and were totally stumped. T
hey contacted Apple Support and explained the issues to them and asked
that an appropriate person call me at home later in the day. We then
spent an hour and a half with her sharing my screen. She had absolutel
y no answer for how it was possible to have a storage issue presented
as mine. After all this time it seemed as if the me.com account issue
was resolved by her, but the next day it presented exactly as before.
I would be grateful if after looking at the Etre report I will be at
taching, that someone could come up with a solution for these two prob
lems. I do not merely wish to be told what I’ve done wrong, but given
advice on what I have to do to correct the problems. I am going to p
urchase a new Mac ASAP and do not wish to pass on any of this to it.
1. Soon after I updated the OS I believe in December or early January,
I began getting a message to “enter your password for lmwellenstein@m
e.com in order to continue using Apple Media Services”. Sometime after
purchasing this computer, I had called Apple (at least 6 years ago) t
o delete that account and was assured this was done. I had no reason t
o think it had not been until these messages began a few weeks ago.
If I delete the message, it is repeated. If I delete again, it goes a
way I can go on with what I’m doing with seemingly no problem. This i
ssue eventually returns (at no specific time that I can discern) and i
f then I select continue, I’m asked to enter the password. By entering
the password I previously had for the account, I’m told that the acco
unt doesn’t exist. I then cancel the request twice as before.
Someone suggests that because I once had Clean My Mac on this machine
it is the cause of the problem. While I was made aware 7 years ago CM
M had a bad rep and removed it, I thought according to specs, but perh
aps not. Never-the-less, I find it hard to believe that it is the sud
den cause of this combination of issues which never before occured.
2. About 2 weeks after the above issue started, I began getting notice
s that the changes I had made in mail could not be saved because my ho
me disc was full.
I checked the storage on “about my iMac”. It initially shows I have
116 GB available out of 500 GB. After a few seconds it then changes to
: 5.62 TERRABYTES of my 500 GB drive used and 5.56 TB (yes, you read t
hat right) of that 5.62 TB is data taken up as data in Mail. This is i
ncredible to me and even after removing everything I can and then movi
ng all files and photos to external drives, it remains showing me 5.56
GB. And no, I do not store any mail on the cloud.
It seems that I can still use email but it will often crash while I a
m trying to delete something or trash something. A report is supposedl
y sent to Apple and then mail is re-opened. Probably connected to thi
s issue is the fact that when I delete messages, whether 10 or 200, th
ey all are put back within seconds. I am also collecting an ever incr
easing number of folders labeled “import” (19 of these at the moment)
or “recovered messages”. I have not personally created any of these f
olders.
A sincere thanks to each and everyone in advance for your kind and exp
ert consideration of my dilemma.
