Why does my iPad unexpectedly shut down at a specific battery percentage?

few years ago, my ipad shuts down at certain battery percentage, and it showed empty battery when it has charged




[Re-Titled by Moderator]

iPad Air 2

Posted on Feb 22, 2025 8:09 AM

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Question marked as Top-ranking reply

Posted on Feb 22, 2025 8:26 AM

All reachable batteries have a finite life. The battery in your iPad Air2 may be approaching the end of its usable lifespan.


These support pages may be helpful:

If your iPad won't charge – Apple Support

Charge and monitor the iPad battery - Apple Support


If the iPad is still functional, you might consider making direct contact with Apple Support - and request a remote battery diagnostic test. You’ll find the Contact Support link at top-right of this page. You can also initiate a support case using the excellent Apple Support App. If not already installed on your iPad, it can be obtained from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


Alternatively, the technicians at the Genius Bar of your local Apple Store will be able run full diagnostics - and provide appropriate advice and options on the basis of test results.


1 reply
Question marked as Top-ranking reply

Feb 22, 2025 8:26 AM in response to jiarang36

All reachable batteries have a finite life. The battery in your iPad Air2 may be approaching the end of its usable lifespan.


These support pages may be helpful:

If your iPad won't charge – Apple Support

Charge and monitor the iPad battery - Apple Support


If the iPad is still functional, you might consider making direct contact with Apple Support - and request a remote battery diagnostic test. You’ll find the Contact Support link at top-right of this page. You can also initiate a support case using the excellent Apple Support App. If not already installed on your iPad, it can be obtained from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


Alternatively, the technicians at the Genius Bar of your local Apple Store will be able run full diagnostics - and provide appropriate advice and options on the basis of test results.


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Why does my iPad unexpectedly shut down at a specific battery percentage?

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