Why is my Face ID not recognizing me?

For a few weeks my Face ID hasn’t been working and I didn’t take much notice. But now when it comes to using Apple Pay and opening my phone I have to enter my passcode every single time and it getting annoying how do I get over this?



[Re-Titled by Moderator]

iPhone 13

Posted on Feb 23, 2025 8:38 AM

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Question marked as Top-ranking reply

Posted on Feb 23, 2025 8:43 AM

There may be something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple 

2 replies
Question marked as Top-ranking reply

Feb 23, 2025 8:43 AM in response to Ethanrogers

There may be something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple 

Feb 23, 2025 8:42 AM in response to Ethanrogers

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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Why is my Face ID not recognizing me?

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