Macbook Air M3 not detecting Samsung monitors through Targus docking station

I've tried connecting the monitors to the docking station through HDMI and through DisplayPort and the Macbook refuses to detect them, even when holding down the Option Key in settings and pressing "Detect Displays." The docking station and the monitors are brand new and work perfectly fine.


I've restarted the monitors, restarted the docking station, restarted the Macbook, unplugged and replugged everything in - nothing is working.


My dad and partner have both connected their non-apple laptops to the docking station and their computers immediately detect and project onto both displays. Is this an Apple issue? What can I do? Getting frustrated and need help ASAP.


[Re-Titled By Moderator]

MacBook Air 13″, macOS 14.5

Posted on Feb 25, 2025 6:40 PM

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Posted on Feb 26, 2025 9:02 AM

cara-rima wrote:

It's this one: https://us.targus.com/products/usb-c-universal-dv4k-docking-station-with-100w-power-delivery-legacy-host-power-kit-dock192usz


That's not a Thunderbolt dock. Targus describes it as "Thunderbolt 3 compatible", but a lot of vendors of plain (non-Thunderbolt) USB-C products use that type of wording. (Thunderbolt 3 ports use the USB-C connector – and a USB-C host port that supports Thunderbolt 3 will almost always support USB and DisplayPort Alt Mode as well, which are the protocols that such "Thunderbolt-compatible" devices actually use.)


Targus says that "this dock packs all of the ports and power you need, whether you have a USB-C or USB-A host device." USB-A was never designed to support video. That's a sure indication that this dock relies on a second-class workaround technology, rather than on hardware video output, at least some of the time.


Sure enough, the Quick Start Guide for the dock refers to installing DisplayLink drivers, and the downloads page for the dock has various DisplayLink-related downloads for Windows, Linux, and macOS.


I'm a bit surprised that the Quick Start Guide did not direct you to the Synaptics site and the DisplayLink articles there.


Synaptics – DisplayLink Graphics

DisplayLink Forum – Troubleshooting: macOS

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5 replies
Question marked as Top-ranking reply

Feb 26, 2025 9:02 AM in response to cara-rima

cara-rima wrote:

It's this one: https://us.targus.com/products/usb-c-universal-dv4k-docking-station-with-100w-power-delivery-legacy-host-power-kit-dock192usz


That's not a Thunderbolt dock. Targus describes it as "Thunderbolt 3 compatible", but a lot of vendors of plain (non-Thunderbolt) USB-C products use that type of wording. (Thunderbolt 3 ports use the USB-C connector – and a USB-C host port that supports Thunderbolt 3 will almost always support USB and DisplayPort Alt Mode as well, which are the protocols that such "Thunderbolt-compatible" devices actually use.)


Targus says that "this dock packs all of the ports and power you need, whether you have a USB-C or USB-A host device." USB-A was never designed to support video. That's a sure indication that this dock relies on a second-class workaround technology, rather than on hardware video output, at least some of the time.


Sure enough, the Quick Start Guide for the dock refers to installing DisplayLink drivers, and the downloads page for the dock has various DisplayLink-related downloads for Windows, Linux, and macOS.


I'm a bit surprised that the Quick Start Guide did not direct you to the Synaptics site and the DisplayLink articles there.


Synaptics – DisplayLink Graphics

DisplayLink Forum – Troubleshooting: macOS

Feb 25, 2025 7:24 PM in response to cara-rima

Which Targus docking station is this?

Targus – Docking Stations


Macs can only drive two displays through a single dock if

  • The Mac in question supports attaching multiple external displays via USB-C or Thunderbolt.
  • The dock is a Thunderbolt dock. Macs do not support DisplayPort MST daisy-chaining or the equivalent. Any plain USB-C dock that has two more more video outputs will be driving the extra ones either using MST (which Macs do not support), or through second-class workarounds that require installation of special drivers.


Of all of the docks at the Targus site, only one appears to be a Thunderbolt one.

Feb 26, 2025 9:18 AM in response to Servant of Cats

Yes, I'm aware. I've had two monitor displays before literally just two days ago with the exact same docking station and the exact same monitor. For reference, two days ago I was connected to one new samsung monitor (the one I'm currently trying to connect to) and an older monitor (not sure what it is as I'm at work rn but it's a decade old). I just got a second matching new Samsung monitor to connect to the Macbook along with the other Samsung monitor and suddenly the computer will no longer detect it. It won't even detect it individually despite it doing so just days ago. I've tried connecting them one at a time and it just refuses to detect anything (even after restarting, unplugging & replugging, closing the lid, updating the Macbook, trying HDMI and DisplayPort, holding down option and clicking "detect displays", etc). I've followed all the steps outlined on the site.

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Macbook Air M3 not detecting Samsung monitors through Targus docking station

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