How do I fix Face ID issue and reset it on my iPhone?

Question

How do I fix Face ID issue and reset it on my iPhone?

I got on my phone and logged in with Face ID, then I got multiple pop up notifications about how there was an issue with Face ID. I went to settings like it was directing me to do, and it said that my coverage expired. I didn’t think anything of it because having my coverage expire shouldn’t change my Face ID, right? Then I go to the Face ID and password and reset my Face ID, but then it wouldn’t let me create a new one. Here is a picture.

I already checked to see if there were any updates I was missing and there aren’t.

[Re-Titled by Moderator]

iPhone XR, iOS 18

Posted on Feb 28, 2025 9:22 AM

Reply

Answer 1

Top-ranking reply

Alancito

Level 7

30,970 points

Mar 15, 2025 6:16 AM in response to ItssssssAbigail

ItssssssAbigail wrote: "...so then I gave up. Sorry this isn’t helpful..."

ItssssssAbigail ~ You may still be able to help by going here:

Settings > General > About

...Does it say anything there about Face ID or the battery? More info here:

iPhone parts and service history - Apple Support

õ¿õ¬

Reply

Answer 2

Katana-San

Level 10

103,339 points

Feb 28, 2025 9:30 AM in response to ItssssssAbigail

Hello~ Click on below…

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

You may be experiencing a hardware issue that needs evaluation…

Genius Bar Reservation and Apple Support Options - Apple

Find Locations

~Katana-San~

Reply

Answer 3

Zachyy

Level 7

20,929 points

Feb 28, 2025 9:45 AM in response to ItssssssAbigail

There may be something wrong with your TrueDepth camera. Please review the following support articles.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support

If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics.

Genius Bar Reservation and Apple Support Options - Apple

Reply

Answer 4

Alancito

Level 7

30,970 points

Feb 28, 2025 9:43 AM in response to ItssssssAbigail

ItssssssAbigail ~ One possible cause is a weak, aging battery. So...

Does your iPhone XR still have its original battery?

And what's the Maximum Capacity % here?...

Settings > Battery > Battery Health & Charging

õ¿õ¬

Reply

Answer 5

Alancito

Level 7

30,970 points

Feb 28, 2025 10:48 AM in response to ItssssssAbigail

ItssssssAbigail wrote: "No..."

Okay, so it's not the original battery. Was the battery replaced at an Apple Store or by other qualified technician using a genuine iPhone battery?...

Repair Provider Verification - Official Apple Support

About genuine iPhone batteries

õ¿õ¬

Reply

Answer 6

Mar 15, 2025 4:43 AM in response to Sbrobinson

Actually, it worked for like 3 seconds, then it stopped working again. I just reset my phone, if you’d like to see if it works. But mine worked for about 30 seconds and then stopped working, so then I gave up. Sorry this isn’t helpful, just the truth.

Reply