How to resolve 'Face ID not available' issue on my iPhone?

Woke up this morning to Face ID not being available, tried almost all steps to correct, a few steps can’t be done bc they require Face ID which isn’t working?

I am currently out of the country but have been here for a few days and no issues until overnight



[Re-Titled by Moderator]

iPhone 14

Posted on Mar 30, 2025 9:03 AM

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Question marked as Top-ranking reply

Posted on Mar 30, 2025 10:12 AM

There may be something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If that doesn’t help, I suggest getting your iPhone checked out at your nearest Apple Store Genius Bar or an Apple Authorized Service Provider as this could be a hardware issue.


Genius Bar Reservation and Apple Support Options - Apple


Find Locations

5 replies
Question marked as Top-ranking reply

Mar 30, 2025 10:12 AM in response to FortWayneRocks

There may be something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If that doesn’t help, I suggest getting your iPhone checked out at your nearest Apple Store Genius Bar or an Apple Authorized Service Provider as this could be a hardware issue.


Genius Bar Reservation and Apple Support Options - Apple


Find Locations

Mar 30, 2025 10:52 AM in response to FortWayneRocks

FortWayneRocks wrote:

Thanks, I get two messages and nothing indicates a camera issue….first message is that Face ID is not available at this time. The second is Face ID has been disabled and go to settings…but I can’t change anything bc it needs Face ID…

I understand it’s not a camera issue, but the hardware behind Face ID is the TrueDepth camera, which is located on the front top notch of your iPhone. In most cases it is the TrueDepth camera issue.

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How to resolve 'Face ID not available' issue on my iPhone?

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