The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I’m to to add eSIM on my phone but I don’t seem to have the feature
why is that so ?
Assuming for now that it’s not a Chinese-market device …
Check your phone for it’s IMEI and IMEI2 as described below:
Find the serial number, EID, or IMEI on your iPhone, iPad, or iPod touch - Apple Support
On a provisioned phone, entering *#06# in the dialer may also display the info (carrier dependent).
Then contact your carrier.
If the phone was meant for the Hong Kong, China or Maccau regions, it won't have an eSIM option.
Where did you purchase your phone and what model is it?
If the phone is for Hong Kong, China or Macau areas, it will not have an eSIM option.
There is no need to repeat what has already been said.
Missing ESIM option on my iPhone XR
