User profile for user: Orange678
Orange678 Author
User level: Level 1
4 points

AirPods mismatched after losing original charging case

lost my original air pods pro 2nd gen charging case what came with them. Recently got a new case but now it’s saying my air pods are mismatched, I’ve 100% not swapped them with anyone else. I used them at the same time as loosing the case and they have been in one place since then, was unable to use find my to locate the case as the battery had died. Any one have any advice, thanks.



[Re-Titled by Moderator]

AirPods Pro (2nd generation)

Posted on Mar 8, 2025 11:59 PM

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User profile for user: WheelieNick
WheelieNick
User level: Level 8
46,007 points

Posted on Mar 9, 2025 3:54 AM

Have you followed all of the steps that are required to set up your replacement case?


  1. Put both AirPods in your charging case.
  2. Connect the case to power, close the lid and wait 20 minutes.
  3. Open the lid, then do one of the following:
    • If the status light flashes white, go to step 5.
    • If the status light doesn't flash white, continue to the next step.
  1. With the lid open, press and hold the setup button on the back of the case for 15 seconds until the status light flashes amber, then white. If the status light still doesn't flash white, learn what to do. 
  2. With the status light flashing white, close the lid of your charging case.
  3. Before tapping Connect on the setup animation that appears on screen, go to Settings > Bluetooth, then do the following: 
    • If your AirPods appear in Settings > Bluetooth, tap the More Info button next to your AirPods, tap Forget This Device, then tap again to confirm. Continue to the next step. 
    • If your AirPods don't appear there, continue to the next step.
  1. Open the lid, then go to the Home Screen on your iPhone or iPad. 
  2. In the setup animation, tap Connect, then tap Done. AirPods are ready for use.


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User profile for user: WheelieNick
WheelieNick
User level: Level 8
46,007 points

Mar 9, 2025 3:54 AM in response to Orange678

Have you followed all of the steps that are required to set up your replacement case?


  1. Put both AirPods in your charging case.
  2. Connect the case to power, close the lid and wait 20 minutes.
  3. Open the lid, then do one of the following:
    • If the status light flashes white, go to step 5.
    • If the status light doesn't flash white, continue to the next step.
  1. With the lid open, press and hold the setup button on the back of the case for 15 seconds until the status light flashes amber, then white. If the status light still doesn't flash white, learn what to do. 
  2. With the status light flashing white, close the lid of your charging case.
  3. Before tapping Connect on the setup animation that appears on screen, go to Settings > Bluetooth, then do the following: 
    • If your AirPods appear in Settings > Bluetooth, tap the More Info button next to your AirPods, tap Forget This Device, then tap again to confirm. Continue to the next step. 
    • If your AirPods don't appear there, continue to the next step.
  1. Open the lid, then go to the Home Screen on your iPhone or iPad. 
  2. In the setup animation, tap Connect, then tap Done. AirPods are ready for use.


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AirPods mismatched after losing original charging case

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