2019 iMac seems low on memory

My 2019 iMac is struggling and I remember adding more RAM to a previous model. However, the answer to this similar enquiry How to increase my iMac's memory? - Apple Community seems to indicate that this isn't possible and I would be grateful for advice how I can improve it's performance please. I attach all the metrics requested in the enquiry above. Thanks in advance for any guidance.












[Edited by Moderator]

iMac 27″, macOS 15.3

Posted on Mar 9, 2025 5:41 AM

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Mar 9, 2025 7:49 AM in response to jaqui176

Yes, the RAM in your 27-inch iMac can be upgraded. Apple's guidance for that can be found here: Install memory in an iMac - Apple Support


To determine if a RAM upgrade is warranted, you can use the Memory Pressure info displayed by the Activity Monitor app while you use your computer. If the memory pressure graphic often displays in the red, then yes, a RAM increase may be helpful. If it usually displays in the green, then an upgrade is unlikely to be helpful.

Activity Monitor User Guide for Mac - Apple Support


As for the performance (speed) of your iMac, as @tbirdvet has posted an external Thunderbolt drive would speed things up.


If you'd like to learn more about what may be causing your iMac to "struggle", then please run an EtreCheck (free) evaluation of your Mac and post the generated report back here in a reply. EtreCheck is a safe and highly regarded utility application from a trusted developer and respected ASC contributor. The diagnostic report will not include any personal info. It simply gathers specifics about hardware performance and installed software that might be in conflict with the OS.


Please navigate to EtreCheck.com to download the utility. Be sure to Allow Full Disk Access when you install the app. Once you’ve run the app and created your report please post it with your reply to this message. 


Please note you must upload the full report. To see how, please clickHow to use Add Text when posting… EtreCheck Report.


We’ll use your EtreCheck report to look for the things that may be causing your problem and advise how to correct them.

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Mar 9, 2025 7:00 AM in response to jaqui176

You can add much more Ram to the 2019 27" iMac. I have the same model. Look at the rear behind the stand for a panel that is removable. I use Crucial memory sticks. You can check your Activity Monitor under memory to see how much is being used and what the swap is. You have a fusion drive so not as fast as a full SSD. I use an external Thunderbolt drive to boot from after I cloned my internal using Carbon Copy Cloner.

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Mar 17, 2025 3:55 AM in response to jaqui176

Swao Used (1.05 GB) seems high, as if your Mac was low on RAM at some point. However, there was plenty of available RAM (1.35 GB) for whatever workload you were running at the time you captured the EtreCheck report.


I would recommend keeping Activity Monitor open to the Memory tab while doing some of your regular stuff that is likely to consume RAM, to gather more information. A modest RAM upgrade may be helpful , and you have a 27” iMac that would make it easy. But I”m not sure one is necessary.

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Mar 17, 2025 4:06 AM in response to jaqui176

Your iMac has one of the 1 TB Fusion Drives where Apple really skimped on the amount of SSD storage - at a time when they should have been including more of it.


The original 1 TB Fusion Drives has 128 GB of SSD space, but yours has only 32 GB (Wikipedia) or maybe only 28 GB (EtreCheck). Fast storage, but not nearly enough of it.


Fortunately, your Mac has USB-C / Thunderbolt ports that can support USB 3.1 Gen 2 / NVMe or Thunderbolt 3 / NVMe SSDs. Even a USB-A (USB 3.0) / SATA SSD might be an overkill improvement over the Fusion Drive. But the USB 3.1 Gen 2 / NVMe ones are faster and not much more expensive.


I’d think an external startup SSD would help, though there may also be issues with your software installations that could use attention.

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Mar 20, 2025 1:26 PM in response to jaqui176

You only provided the DriveDx report for the SSD, we also need the DriveDx report for the internal Hard Drive as well.


I'll need to review the EtreCheck a bit later when I have more time unless another more knowledgeable contributor wishes to chime in since I am not a macOS software expert.

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Mar 21, 2025 8:25 AM in response to jaqui176

I don't see any issues with either internal drive, so I'm not sure what the write speed is slow slow. Of course the internal hard drive could have some sort of problem that is not reflected in the health information (rare but it does happen).


If you haven't done so already, I would run Disk Utility First Aid on the Fusion Drive and the hidden APFS Container. Even if the First Aid summary says everything is "Ok", click "Show Details" and scroll back through the report to see if any unfixed errors exist. If there are errors, then run First Aid again until the errors are gone. If after a couple of scans the errors remain, then you will need to run First Aid while booted into Recovery Mode.


You can try installing macOS onto an external USB3 SSD to compare results.

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Mar 21, 2025 7:26 PM in response to jaqui176

That SSD is fine.


However, I would not use the memory in the Amazon link even though it is Crucial memory. Nowhere in the product documentation does it say "Mac Compatible" or "For Mac" which is a real red warning flag for me. These days you cannot purchase memory for any system based solely on memory speed. There are many more memory timings that Apple does not reveal which must match for compatibility. If you get a Crucial part number for a memory module that is guaranteed compatible with your specific Mac and that part number is on the product page of a third party reseller, then it should Ok, but you will need to verify the memory you receive has that same exact part number. Crucial will list "For Mac" or "Mac Compatible" on the plastic packaging the memory is packaged (at least it still did the last time I purchased memory for a Mac several years ago). It can be difficult confirming the part number on a third part seller's page is the same as what Crucial lists as compatible (Crucial tends to have two part numbers, and some numbers are mostly the same except for some small differences).


FYI, it seems Crucial currently has no compatible memory for your iMac at least in the US...see this link:

https://www.crucial.com/compatible-upgrade-for/apple/imac-(retina-5k--27-inch--2019)-imac-19-1?_gl=1*163g652*_up*MQ..*_ga*MTIyMzI1OTI3Ny4xNzQyNjEwMDg5*_ga_6H4RYWV7QY*MTc0MjYxMDA4OC4xLjEuMTc0MjYxMDEzNy4wLjAuMjA2MTE5MjA5MQ..


I know that Crucial has no memory for much older Macs, but surprised/disappointed they don't have memory for a 2019 model. I know another respected forum contributor mentioned the other day that Crucial no longer sells memory for Macs.



Another option is to purchase memory from OWC. OWC has official resellers in other regions.


https://www.owc.com/partners/where-to-buy/

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Mar 20, 2025 11:33 AM in response to HWTech

### SYSTEM INFORMATION ### Report Timestamp : 20 March 2025 18:18:34 GMT Report Timestamp (ISO 8601 format) : 2025-03-20T18:18:34 Application Name : DriveDx Application Version : 1.12.1.760 Application SubBuild : 0 Application Edition : Standalone Application Website : https://binaryfruit.com/drivedx DriveDx Knowledge Base Revision : 103/103 Computer Name : iMac Host Name : iMac Computer Model : iMac19,1 OS Boot Time : 2025-03-17T16:33:21 Time Since Boot : 3 days 01h 45m 13s OS Name : macOS OS Version : 15.3.2 OS Build : 24D81 OS Kernel Version : Darwin 24.3.0 SAT SMART Driver Version : N/A ATA Command Support Tolerance : verypermissive N of drives in report : 1 ### DRIVE 1 OF 1 ### Last Checked : 20 March 2025 18:16:00 GMT Last Checked (ISO 8601 format) : 2025-03-20T18:16:00 Advanced SMART Status : OK Overall Health Rating : GOOD 100% SSD Lifetime Left Indicator : GOOD 96.0% Issues found : 0 Serial Number : S3DUNY0KB07736 WWN Id : Volumes : Macintosh HD Device Path : /dev/disk0 Total Capacity : 28.0 GB (28,000,002,048 Bytes) Model Family : Apple/Samsung NVMe L-series SSD Model : APPLE SSD SM0032L Firmware Version : DXZ77A0Q Drive Type : SSD Power On Time : 4,357 hours (6 months 1 days 13 hours) Power Cycles Count : 12,429 Current Power Cycle Time : 73.8 hours === DEVICE CAPABILITIES === S.M.A.R.T. support enabled : yes DriveDx Active Diagnostic Config : Apple/Samsung NVMe SSD L-series config [ssd.nvme.apple.sm.0032l] Sector Logical Size : 4096 Sector Physical Size : 4096 Physical Interconnect : PCI-Express (PCIe) Logical Protocol : NVM-Express (NVMe) Removable : no Ejectable : no NVMe Revision Supported : 1.20 PCI Vendor Id : 0x144d Thermal Throttling Supported : no Volatile Write Cache Supported : yes Maximum Data Transfer Size : 256 Pages Log Page Attributes : 0x2 Format NVM Attributes : 0x3 Optional Admin Command Support : 0x0 Optional NVM Command Support : 0x1f (Compare, Wr_Unc, DS_Mngmt, Wr_Zero, Save/Sel_Feat) Number of Power States Supported : 2 Error Log Page Entries : 63 Keep Alive Support : 0 Total NVMe Capacity : 28,000,002,048 (28.0 GB) Unallocated NVMe Capacity : - Number of NVMe Namespaces : 1 I/O Path : IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/RP17@1B/IOPP/SSD0@0/IONVMeController/IONVMeBlockStorageDevice@1 [Known device ]: yes [Drive State Flags ]: 0x0 === CURRENT POWER CYCLE STATISTICS === Time since computer startup : 73 hours Data Read : 184,033,746,944 bytes (184.0 GB) Data Written : 72,791,339,008 bytes (72.8 GB) Data Read/Write Ratio : 2.53 Data Read/hour : 2.5 GB/hour Data Write/hour : 987.0 MB/hour Operations (Read) : 23,929,907 Read IOPS : 5,016 Operations (Write) : 4,802,110 Write IOPS : 1,007 Operations Read/Write Ratio : 5 Throughput per operation (Read) : 7.7 KB/Op Throughput per operation (Write) : 15.2 KB/Op Latency Time (Read) : 0 ns Latency Time (Write) : 0 ns Retries (Read) : 0 Retries (Write) : 0 Errors (Read) : 0 Errors (Write) : 0 === PROBLEMS SUMMARY === Failed Indicators (life-span / pre-fail) : 0 (0 / 0) Failing Indicators (life-span / pre-fail) : 0 (0 / 0) Warnings (life-span / pre-fail) : 0 (0 / 0) I/O Error Count : 0 (0 / 0) === IMPORTANT HEALTH INDICATORS === ID NAME RAW VALUE STATUS 7 Data Units Written 85,950,988 (44.0 TB) 100% OK 14 Media and Data Integrity Errors 0 100% OK === TEMPERATURE INFORMATION (CELSIUS) === Current Temperature : 38 Power Cycle Min Temperature : 38 Power Cycle Max Temperature : 38 Lifetime Min Temperature : 38 Lifetime Max Temperature : 38 Recommended Min Temperature : 5 Recommended Max Temperature : 79 Temperature Min Limit : 5 Temperature Max Limit : 82 === DRIVE HEALTH INDICATORS === ID | NAME | TYPE | UPDATE | RAW VALUE | VALUE | THRESHOLD | WORST | LAST MODIFIED | STATUS 2 Composite Temperature Life-span online 38 (38 °C) 62 18 62 20/03/2025 18:16 53.7% OK 3 Available Spare Pre-fail online 100 100 10 100 20/03/2025 18:16 100% OK 5 Life Percentage Used Life-span online 4 96 0 96 20/03/2025 18:16 96.0% OK 6 Data Units Read Life-span online 149,293,438 (76.4 TB) 100 0 100 20/03/2025 18:16 100% OK 7 Data Units Written Life-span online 85,950,988 (44.0 TB) 100 0 100 20/03/2025 18:16 100% OK 8 Host Read Commands Life-span online 8,088,614,595 100 0 100 20/03/2025 18:16 100% OK 9 Host Write Commands Life-span online 2,095,355,500 100 0 100 20/03/2025 18:16 100% OK 10 Controller Busy Time Life-span online 11,805 (11,805 minutes) 100 0 100 20/03/2025 18:16 100% OK 11 Power Cycles Life-span online 12,429 100 0 100 20/03/2025 18:16 100% OK 12 Power On Hours Life-span online 4,357 (4,357 hours) 100 0 100 20/03/2025 18:16 100% OK 13 Unsafe Shutdowns Life-span online 138 100 0 100 20/03/2025 18:16 100% OK 14 Media and Data Integrity Errors Pre-fail online 0 100 0 100 20/03/2025 18:16 100% OK 15 Error Information Log Entries Pre-fail online 0 100 0 100 20/03/2025 18:16 100% OK 16 Warning Composite Temperature Time Life-span online 0 (0 minutes) 100 0 100 20/03/2025 18:16 100% OK 17 Critical Composite Temperature Time Life-span online 0x17E3F (97,855 minutes) 100 0 100 20/03/2025 18:16 100% OK 101 Temperature Sensor 1 Life-span online 45 (45 °C) 55 18 55 20/03/2025 18:16 45.1% OK 102 Temperature Sensor 2 Life-span online 38 (38 °C) 62 18 62 20/03/2025 18:16 53.7% OK === DRIVE ERROR LOG === error log is empty

Drive DX seems to suggest physical state OK (with slightly elevated temperature)?

EtreCheckPro version: 6.8.9 (68074) Report generated: 2025-03-18 09:29:45 Download EtreCheckPro from https://etrecheck.com Runtime: 4:48 Performance: Good Problem: Beachballing Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2019) Status: Supported iMac Model: iMac19,1 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 8 GB RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - Empty BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - Empty Video Information: Radeon Pro 570X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express S.M.A.R.T. Details: 4% used, 43.96 TB written, 100% health, 138 unsafe shutdowns disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 27.69 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (501.60 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.40 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.31 GB used) disk2s4 - VM (APFS) [APFS VM] (1.07 GB used) disk2s5 (APFS) [APFS Container] (11.15 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (11.15 GB used) disk2s6 - Update (APFS) (3 MB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (501.60 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.40 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.31 GB used) disk2s4 - VM (APFS) [APFS VM] (1.07 GB used) disk2s5 (APFS) [APFS Container] (11.15 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (11.15 GB used) disk2s6 - Update (APFS) (3 MB used) disk3 - Maxone USB 3.0 1.00 TB External USB Up to 5 Gb/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [APFS Container] 1000.00 GB disk4 [APFS Virtual drive] 1000.00 GB disk4s2 - m****e (APFS) (865.88 GB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 501.60 GB Shared values Size: 1.03 TB Free: 505.61 GB Available: 526.73 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.40 GB Shared values Size: 1.03 TB Free: 505.61 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 1.07 GB Shared values Size: 1.03 TB Free: 505.61 GB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 11.15 GB Shared values Size: 1.03 TB Free: 505.61 GB Available: 526.73 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 3 MB Shared values Size: 1.03 TB Free: 505.61 GB disk4s2 - m****e Filesystem: APFS Mount point: /Volumes/m****e Used: 865.88 GB Shared values Size: 1000.00 GB Free: 133.91 GB disk6s1 - Creedence11M6270.SECUREPKITRUSTSTOREASSETS_SECUREPKITRUSTSTORE_Cryptex Filesystem: APFS Disk Image Mount point: /System/Library/A******2/c*********************************e/p**********o/6********************************************t/.********a Read-only: Yes Size: 4 MB USB: USB 3.1 bus Maxone - Maxone Apple Inc. - FaceTime HD Camera (Built-in) MOSART Semi. - 2.4G Keyboard Mouse USB 3.1 bus <Empty> Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Sequoia 15.3.2 (24D81) Installed 2025-03-14 Time since boot: About 16 hours Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 1 Kernel Extensions: /Library/Application Support/Roxio [Not Loaded] TDIXController.kext - com.roxio.TDIXController (2.0) /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.1.0) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.0.0) [Not Loaded] LfEtherConfig.kext - com.leapfrog.codeless.kext (2.0) [Not Loaded] LfConnectDriver.kext - com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.8) [Not Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (15.0.23 - SDK 10.10) [Not Loaded] RoxioBluRaySupport.kext - com.roxio.BluRaySupport (1.1.6) [Not Loaded] Seagate Storage Driver.kext - com.seagate.driver.PowSecDriverCore (5.2.7 (26995) - SDK 10.4) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (21.4.10 - SDK 10.9) Startup Items: ProTec6b Path: /Library/StartupItems/ProTec6b System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 188 Apple tasks [Running] 179 Apple tasks [Other] 4 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 200 Apple tasks [Running] 226 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-06) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-06) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2025-01-23) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2025-02-19) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.apple.aelwriter.plist (Not signed - installed 2012-07-04) Executable: /usr/sbin/AELWriter [Loaded] com.gog.galaxy.ClientService.plist (GOG Poland sp. z o.o. - installed 2022-06-27) Executable: /Library/PrivilegedHelperTools/com.gog.galaxy.ClientService [Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2025-02-25) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2023-12-06) <Empty> [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2025-02-10) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2025-03-11) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-01-06) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-01-06) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-11-19) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-11-19) Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - Not found!) [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2022-06-27) Executable: /Library/PrivilegedHelperTools/com.paragon-software.installer [Other] com.paragon-software.ntfs.loader.plist (Paragon Software GmbH - installed 2017-09-15) Command: /sbin/kextload /Library/Extensions/ufsd_NTFS.kext [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2022-06-27) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfsd [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-06-27) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-06) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2025-01-23) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2025-02-19) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-01-17) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Loaded] com.gog.galaxy.commservice.plist (GOG Poland sp. z o.o. - installed 2023-04-30) Executable: /Users/Shared/GOG.com/Galaxy/redists/GalaxyCommunication [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06) <Empty> [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06) <Empty> [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2025-02-10) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2025-03-04) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-12-20) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-01-06) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - Not found!) [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-09-15) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfs.notification-agent.app/Contents/MacOS/NotificationAgent User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2025-02-19) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2025-01-13) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic User Login Items: [Running] Garmin Express Service (Garmin International - installed 2019-08-13) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Running] Google Drive (Google LLC - installed 2025-03-10) Application /Applications/Google Drive.app [Not Loaded] Launcher (App Store - installed 2025-03-18) Modern Login Item /Applications/Notebook.app/Contents/Library/LoginItems/Launcher.app [Not Loaded] Notebook - Quick Notes (App Store - installed 2025-03-18) Modern Login Item /Applications/Notebook.app/Contents/Library/LoginItems/Notebook - Quick Notes.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2025-03-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2025-03-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] WhatsApp (WhatsApp Inc. - installed 2025-03-03) Application /Applications/WhatsApp.app [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-03-06) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app [Not Loaded] WeatherMenu (Apple - installed 2025-03-06) Modern Login Item /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app Applications: 787 Apple apps 157 3rd party apps 97 x86-only apps One unsigned app App Extensions: Plugins: [Loaded] Intents - /Applications/WhatsApp.app [Loaded] intentExtension - /Applications/Notebook.app [Loaded] AppIntentShortcuts - /Applications/Notebook.app Safari extensions: [Loaded] Notebook Web Clipper - /Applications/Notebook.app Widgets: [Loaded] widgetExtension - /Applications/Notebook.app [Loaded] Notebook - /Applications/Notebook.app Notification providers: [Loaded] ServiceExtension - /Applications/WhatsApp.app File providers: [Loaded] Dropbox - /Applications/Dropbox.app [Loaded] Google Drive - /Applications/Google Drive.app [Loaded] OneDrive File Provider - /Applications/OneDrive.app Share services: [Loaded] Dropbox Transfer - /Applications/Dropbox.app [Loaded] PhotoSync - /Applications/PhotoSync.app [Loaded] Add to Notebook - /Applications/Notebook.app [Loaded] OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: [Loaded] Dropbox Finder Extension - /Applications/Dropbox.app [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app [Loaded] FinderSyncExtension - /Applications/Google Drive.app/Contents/Applications/FinderHelper.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2025-01-23) Flip4Mac WMV Plugin: 2.4.0.11 (? - installed 2012-07-18) EPPEX Plugin: 3.0.5.0 (? - installed 2010-11-17) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-03-12) AdobePDFViewer: 20.006.20042 (Adobe Systems, Inc. - installed 2020-03-12) CouponPrinter-FireFox_v2: 5.0.4 (? - installed 2014-03-20) SharePointBrowserPlugin: 14.7.2 (? - installed 2019-01-06) Silverlight: 5.1.50428.0 (? - installed 2016-07-27) DirectorShockwave: 11.6.8r638 (? - installed 2012-10-04) iPhotoPhotocast: 7.0 (Apple - installed 2013-05-12) Audio Plug-ins: MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07) CoreMediaIO Plug-ins: SDC450Driver: 7.0 (SMART Technologies ULC - installed 2021-02-02) Backup: Time Machine information is limited without Full Disk Access Destinations: m****e [Local] (Last used) 23 local snapshots Oldest local snapshot: 2025-03-17 09:21:53 Last local snapshot: 2025-03-18 08:27:33 Performance: System Load: 1.02 (1 min ago) 1.39 (5 min ago) 1.62 (15 min ago) Nominal I/O usage: 0.21 MB/s File system: 22.12 seconds Write speed: 310 MB/s Read speed: 1463 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 7 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 33.90 % (Etresoft, Inc.) WindowServer 5.94 % (Apple) kernel_task 2.30 % (Apple) ContinuityCaptureAgent 2.22 % (Apple) Activity Monitor 0.92 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 825 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (11) 819 MB (Google LLC) Google Chrome 229 MB (Google LLC) AppleSpell 139 MB (Apple) Google Chrome Helper (4) 112 MB (Google LLC) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 3 MB / 479 KB (Apple) apsd 42 KB / 472 KB (Apple) netbiosd 94 KB / 48 KB (Apple) WhatsApp 49 KB / 69 KB (WhatsApp Inc.) trustd 77 KB / 10 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) ContinuityCaptureAgent 1 (Apple) WhatsApp 1 (WhatsApp Inc.) Activity Monitor 1 (Apple) dataaccessd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 61 MB Used RAM: 6.07 GB Cached files: 1.87 GB Available RAM: 1.93 GB Swap Used: 102 MB Software Installs (past 60 days): Install Date Name (Version) 2025-01-21 Microsoft OneDrive (25.25.209) - Installer 2025-01-23 Google Drive (0) - Installer 2025-01-27 Google Drive (0) - Installer 2025-01-30 XProtectPlistConfigData (5286) - Software update 2025-01-31 Notebook (5.6.2) - App Store 2025-01-31 GarageBand (10.4.12) - App Store 2025-02-03 Adobe Acrobat (24.005.20400) (24.005.20400) - Installer 2025-02-05 macOS 15.3 (15.3) - Software update 2025-02-05 MRTConfigData (1.93) - Software update 2025-02-05 Gatekeeper Compatibility Data (1.0) - Software update 2025-02-06 Microsoft OneDrive (25.25.209) - Installer 2025-02-06 XProtectPlistConfigData (5287) - Software update 2025-02-06 XProtectCloudKitUpdate (5287) - XProtectUpdateService 2025-02-12 Microsoft OneNote (16.95.25030928) - Installer 2025-02-16 Notebook (5.6.3) - App Store 2025-02-17 Microsoft OneDrive (25.25.209) - Installer 2025-02-18 Google Drive (0) - Installer 2025-02-19 macOS 15.3.1 (15.3.1) - Software update 2025-02-25 Microsoft OneDrive (25.25.209) - Installer 2025-02-27 XProtectPlistConfigData (5288) - Software update 2025-02-27 XProtectCloudKitUpdate (5288) - XProtectUpdateService 2025-03-04 Microsoft OneDrive (25.25.209) - Installer 2025-03-05 XProtectPlistConfigData (5289) - Software update 2025-03-05 XProtectPayloads (151) - Software update 2025-03-10 Google Drive (0) - Installer 2025-03-11 Microsoft OneDrive (25.25.209) - Installer 2025-03-12 Microsoft OneNote (16.95.25030928) - Installer 2025-03-12 XProtectCloudKitUpdate (5290) - XProtectUpdateService 2025-03-12 XProtectPlistConfigData (5290) - Software update 2025-03-14 macOS 15.3.2 (15.3.2) - Software update 2025-03-18 Notebook (5.7) - App Store Diagnostics Information (past 60 days): 2025-03-18 04:29:25 spotlightknowledged High CPU Use (15 times) First occurrence: 2025-03-11 04:51:02 Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2025-03-17 18:37:52 suggestd High CPU Use (2 times) First occurrence: 2025-03-17 13:19:08 Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd 2025-03-16 13:17:26 signpost_reporter High CPU Use (2 times) First occurrence: 2025-03-11 13:07:02 Executable: /usr/libexec/signpost_reporter 2025-03-16 01:54:58 photoanalysisd High CPU Use (2 times) First occurrence: 2025-03-12 00:56:32 Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2025-03-14 01:55:16 lsd Crash (4 times) First occurrence: 2025-03-14 01:54:32 Executable: /usr/libexec/lsd End of report

So, I'm about to order some new RAM, but also curious how I should go about solving the identified minor issues if someone's able to point me to a tutorial (YouTube only had one on how to generate the report)?


Once the RAM is installed and if it helps, I will look into a new start-up drive.

Reply

Mar 17, 2025 1:30 AM in response to D.I. Johnson

Thank you both so much for your help and clear instructions. I have run the EntreCheck and happily there are no major issues. Plenty of minor issues though, so I would be grateful for any pointers as to which of these I should adress as a priority & hopefully speed-up its performance. I have attached the report as extra text.

EtreCheckPro version: 6.8.9 (68074) Report generated: 2025-03-16 20:58:26 Download EtreCheckPro from https://etrecheck.com Runtime: 5:10 Performance: Good Problem: Computer is too slow Description: Memory pressure is green, but computer is very sluggish. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2019) Status: Supported iMac Model: iMac19,1 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 8 GB RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - Empty BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - Empty Video Information: Radeon Pro 570X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (492.63 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.40 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.31 GB used) disk2s4 - VM (APFS) [APFS VM] (2.16 GB used) disk2s5 (APFS) [APFS Container] (11.15 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (11.15 GB used) disk2s6 - Update (APFS) (3 MB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express S.M.A.R.T. Details: 4% used, 43.90 TB written, 100% health, 138 unsafe shutdowns disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.69 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (492.63 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.40 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.31 GB used) disk2s4 - VM (APFS) [APFS VM] (2.16 GB used) disk2s5 (APFS) [APFS Container] (11.15 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (11.15 GB used) disk2s6 - Update (APFS) (3 MB used) disk3 - Maxone USB 3.0 1.00 TB External USB Up to 5 Gb/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [APFS Container] 1000.00 GB disk4 [APFS Virtual drive] 1000.00 GB disk4s2 - m****e (APFS) (864.54 GB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 492.63 GB Shared values Size: 1.03 TB Free: 513.50 GB Available: 525.66 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.40 GB Shared values Size: 1.03 TB Free: 513.50 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 2.16 GB Shared values Size: 1.03 TB Free: 513.50 GB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 11.15 GB Shared values Size: 1.03 TB Free: 513.50 GB Available: 525.66 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 3 MB Shared values Size: 1.03 TB Free: 513.50 GB disk4s2 - m****e Filesystem: APFS Mount point: /Volumes/m****e Used: 864.54 GB Shared values Size: 1000.00 GB Free: 135.25 GB disk6s1 - Creedence11M6270.SECUREPKITRUSTSTOREASSETS_SECUREPKITRUSTSTORE_Cryptex Filesystem: APFS Disk Image Mount point: /System/Library/A******2/c*********************************e/p**********o/6********************************************t/.********a Read-only: Yes Size: 4 MB USB: USB 3.1 bus Maxone - Maxone Apple Inc. - FaceTime HD Camera (Built-in) MOSART Semi. - 2.4G Keyboard Mouse USB 3.1 bus <Empty> Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Sequoia 15.3.2 (24D81) Installed 2025-03-14 Time since boot: About 3 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.coupons.coupond.plist Command: /Library/Application Support/Coupons/coupond launchd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.robohippo.HippoConnectDaemon.plist Command: /Library/Application Support/HippoConnect/HippoConnectAgent -d -p Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.quark.quarkupdate.plist Executable: /Library/PrivilegedHelperTools/com.quark.quarkupdate Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist Executable: /Library/PrivilegedHelperTools/com.oracle.java.JavaUpdateHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.robohippo.HippoConnectAgent.plist Command: /Library/Application Support/HippoConnect/HippoConnectAgent -p Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.seagate.TBDecorator.plist Executable: /Library/Application Support/Seagate/TBLoopDriveParams Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.leapfrog.connect.authdaemon.plist Executable: /Library/PrivilegedHelperTools/com.leapfrog.connect.authdaemon Details: Exact match found in the legitimate list - probably OK Apps: 5 Kernel Extensions: /Library/Application Support/Roxio [Not Loaded] TDIXController.kext - com.roxio.TDIXController (2.0) /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.1.0) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.0.0) [Not Loaded] LfEtherConfig.kext - com.leapfrog.codeless.kext (2.0) [Not Loaded] LfConnectDriver.kext - com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.8) [Not Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (15.0.23 - SDK 10.10) [Not Loaded] RoxioBluRaySupport.kext - com.roxio.BluRaySupport (1.1.6) [Not Loaded] Seagate Storage Driver.kext - com.seagate.driver.PowSecDriverCore (5.2.7 (26995) - SDK 10.4) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (21.4.10 - SDK 10.9) Startup Items: ProTec6b Path: /Library/StartupItems/ProTec6b System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 201 Apple tasks [Running] 165 Apple tasks [Other] 4 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 198 Apple tasks [Running] 228 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-06) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-06) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.adobe.SwitchBoard.plist (Not signed - installed 2012-07-04) Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard [Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2025-01-23) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2025-02-19) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.apple.aelwriter.plist (Not signed - installed 2012-07-04) Executable: /usr/sbin/AELWriter [Loaded] com.gog.galaxy.ClientService.plist (GOG Poland sp. z o.o. - installed 2022-06-27) Executable: /Library/PrivilegedHelperTools/com.gog.galaxy.ClientService [Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2025-02-25) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2023-12-06) <Empty> [Loaded] com.leapfrog.connect.authdaemon.plist (Not signed - installed 2022-06-27) Executable: /Library/PrivilegedHelperTools/com.leapfrog.connect.authdaemon [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2025-02-10) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2025-03-11) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-01-06) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-01-06) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-11-19) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-11-19) Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - Not found!) [Loaded] com.oracle.java.JavaUpdateHelper.plist (Not signed - installed 2022-06-27) Executable: /Library/PrivilegedHelperTools/com.oracle.java.JavaUpdateHelper [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2022-06-27) Executable: /Library/PrivilegedHelperTools/com.paragon-software.installer [Other] com.paragon-software.ntfs.loader.plist (Paragon Software GmbH - installed 2017-09-15) Command: /sbin/kextload /Library/Extensions/ufsd_NTFS.kext [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2022-06-27) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfsd [Not Loaded] com.quark.quarkupdate.plist (Not signed - installed 2022-06-27) Executable: /Library/PrivilegedHelperTools/com.quark.quarkupdate [Not Loaded] com.robohippo.HippoConnectDaemon.plist (Not signed - installed 2022-06-27) Command: /Library/Application Support/HippoConnect/HippoConnectAgent -d -p [Running] com.seagate.TBDecorator.plist (Not signed - installed 2022-06-27) Executable: /Library/Application Support/Seagate/TBLoopDriveParams [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-06-27) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Not signed - installed 2022-06-27) Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-06) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2025-01-23) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2025-02-19) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-01-17) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Loaded] com.coupons.coupond.plist (Not signed - installed 2022-06-27) Command: /Library/Application Support/Coupons/coupond launchd [Loaded] com.gog.galaxy.commservice.plist (GOG Poland sp. z o.o. - installed 2023-04-30) Executable: /Users/Shared/GOG.com/Galaxy/redists/GalaxyCommunication [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06) <Empty> [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06) <Empty> [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2025-02-10) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2025-03-04) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-12-20) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-01-06) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - Not found!) [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-09-15) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfs.notification-agent.app/Contents/MacOS/NotificationAgent [Other] com.quark.quarkupdate.agent.plist (Not signed - installed 2013-11-14) Command: /Library/PreferencePanes/QUPreferencePane.prefPane/Contents/MacOS/PreferenceHelper --silent [Running] com.robohippo.HippoConnectAgent.plist (Not signed - installed 2022-06-27) Command: /Library/Application Support/HippoConnect/HippoConnectAgent -p [Other] com.smarttech.SBWDKServiceSigned.plist (Not signed - installed 2020-10-13) Command: /Applications/SMART Technologies/SMART Settings.app/Contents/bin/sbsdk-server/SBWDKService '/Applications/SMART Technologies/SMART Settings.app/Contents/bin/sbsdk-server/sbsdk-server.js' [Not Loaded] com.smarttech.boardservice.login.plist (Not signed - installed 2020-10-13) Command: /Applications/SMART Technologies/SMART Settings.app/Contents/bin/SMARTBoardService.app/Contents/MacOS/SMARTBoardService -root [Not Loaded] com.smarttech.boardservice.plist (Not signed - installed 2020-10-13) Executable: /Applications/SMART Technologies/SMART Settings.app/Contents/bin/SMARTBoardService.app/Contents/MacOS/SMARTBoardService [Not Loaded] com.smarttech.ink.plist (Not signed - installed 2020-11-30) Command: /Applications/SMART Technologies/SMART Ink.app/Contents/MacOS/SMART Ink fromDaemon [Not Loaded] com.smarttech.smartnotification.plist (Not signed - installed 2020-10-13) Executable: /Applications/SMART Technologies/SMART Settings.app/Contents/bin/SystemNotifications.app/Contents/MacOS/SystemNotifications [Not Loaded] com.smarttech.systemtrayicon.plist (Not signed - installed 2019-12-17) Executable: /Applications/SMART Technologies/SMARTSystemMenu.app/Contents/MacOS/SMARTSystemMenu User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2025-02-19) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2025-01-13) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic User Login Items: [Running] Garmin Express Service (Garmin International - installed 2019-08-13) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Running] Google Drive (Google LLC - installed 2025-03-10) Application /Applications/Google Drive.app [Not Loaded] Launcher (App Store - installed 2025-02-16) Modern Login Item /Applications/Notebook.app/Contents/Library/LoginItems/Launcher.app [Not Loaded] Notebook - Quick Notes (App Store - installed 2025-02-16) Modern Login Item /Applications/Notebook.app/Contents/Library/LoginItems/Notebook - Quick Notes.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2025-03-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2025-03-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] StartUpHelper (Spotify - installed 2025-03-10) Modern Login Item /Applications/Spotify (old).app/Contents/Library/LoginItems/StartUpHelper.app [Running] WhatsApp (WhatsApp Inc. - installed 2025-03-03) Application /Applications/WhatsApp.app [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-03-06) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app [Not Loaded] WeatherMenu (Apple - installed 2025-03-06) Modern Login Item /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app Applications: 787 Apple apps 168 3rd party apps 103 x86-only apps 5 unsigned apps App Extensions: Safari extensions: [Loaded] Notebook Web Clipper - /Applications/Notebook.app Widgets: [Loaded] widgetExtension - /Applications/Notebook.app [Loaded] Notebook - /Applications/Notebook.app Plugins: [Loaded] Intents - /Applications/WhatsApp.app [Loaded] intentExtension - /Applications/Notebook.app [Loaded] AppIntentShortcuts - /Applications/Notebook.app Notification providers: [Loaded] ServiceExtension - /Applications/WhatsApp.app File providers: [Loaded] Dropbox - /Applications/Dropbox.app [Loaded] Google Drive - /Applications/Google Drive.app [Loaded] OneDrive File Provider - /Applications/OneDrive.app Share services: [Loaded] Dropbox Transfer - /Applications/Dropbox.app [Loaded] PhotoSync - /Applications/PhotoSync.app [Loaded] Add to Notebook - /Applications/Notebook.app [Loaded] OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: [Loaded] Dropbox Finder Extension - /Applications/Dropbox.app [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app [Loaded] FinderSyncExtension - /Applications/Google Drive.app/Contents/Applications/FinderHelper.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2025-01-23) Flip4Mac WMV Plugin: 2.4.0.11 (? - installed 2012-07-18) EPPEX Plugin: 3.0.5.0 (? - installed 2010-11-17) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-03-12) AdobePDFViewer: 20.006.20042 (Adobe Systems, Inc. - installed 2020-03-12) CouponPrinter-FireFox_v2: 5.0.4 (? - installed 2014-03-20) SharePointBrowserPlugin: 14.7.2 (? - installed 2019-01-06) Silverlight: 5.1.50428.0 (? - installed 2016-07-27) DirectorShockwave: 11.6.8r638 (? - installed 2012-10-04) iPhotoPhotocast: 7.0 (Apple - installed 2013-05-12) Audio Plug-ins: MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07) CoreMediaIO Plug-ins: SDC450Driver: 7.0 (SMART Technologies ULC - installed 2021-02-02) Backup: Time Machine information is limited without Full Disk Access Destinations: m****e [Local] (Last used) 24 local snapshots Oldest local snapshot: 2025-03-15 21:07:21 Last local snapshot: 2025-03-16 20:18:54 Performance: System Load: 1.37 (1 min ago) 1.55 (5 min ago) 1.55 (15 min ago) Nominal I/O usage: 0.66 MB/s File system: 21.73 seconds Write speed: 243 MB/s Read speed: 1442 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 8 % Idle: 90 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 34.18 % (Etresoft, Inc.) WindowServer 7.44 % (Apple) Microsoft Update Assistant 3.57 % (Microsoft Corporation) ContinuityCaptureAgent 2.44 % (Apple) kernel_task 2.40 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 853 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (13) 723 MB (Google LLC) Spotify Helper (Renderer) 186 MB (Spotify) Google Chrome 164 MB (Google LLC) com.apple.appkit.xpc.openAndSavePanelService (5) 152 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Spotify 129 MB / 2 MB (Spotify) mDNSResponder 24 MB / 2 MB (Apple) Mail 4 MB / 2 MB (Apple) apsd 285 KB / 1 MB (Apple) netbiosd 607 KB / 0 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) WhatsApp 1 (WhatsApp Inc.) Google Chrome Helper (Renderer) (13) 0 (Google LLC) ContinuityCaptureAgent 0 (Apple) Microsoft Update Assistant 0 (Microsoft Corporation) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 53 MB Used RAM: 6.65 GB Cached files: 1.30 GB Available RAM: 1.35 GB Swap Used: 1.05 GB Software Installs (past 60 days): Install Date Name (Version) 2025-01-17 Google Earth (0) - Installer 2025-01-21 Microsoft OneDrive (25.25.209) - Installer 2025-01-23 Google Drive (0) - Installer 2025-01-27 Google Drive (0) - Installer 2025-01-30 XProtectPlistConfigData (5286) - Software update 2025-01-31 Notebook (5.6.2) - App Store 2025-01-31 GarageBand (10.4.12) - App Store 2025-02-03 Adobe Acrobat (24.005.20400) (24.005.20400) - Installer 2025-02-05 macOS 15.3 (15.3) - Software update 2025-02-05 MRTConfigData (1.93) - Software update 2025-02-05 Gatekeeper Compatibility Data (1.0) - Software update 2025-02-06 Microsoft OneDrive (25.25.209) - Installer 2025-02-06 XProtectPlistConfigData (5287) - Software update 2025-02-06 XProtectCloudKitUpdate (5287) - XProtectUpdateService 2025-02-12 Microsoft OneNote (16.95.25030928) - Installer 2025-02-16 Notebook (5.6.3) - App Store 2025-02-17 Microsoft OneDrive (25.25.209) - Installer 2025-02-18 Google Drive (0) - Installer 2025-02-19 macOS 15.3.1 (15.3.1) - Software update 2025-02-25 Microsoft OneDrive (25.25.209) - Installer 2025-02-27 XProtectPlistConfigData (5288) - Software update 2025-02-27 XProtectCloudKitUpdate (5288) - XProtectUpdateService 2025-03-04 Microsoft OneDrive (25.25.209) - Installer 2025-03-05 XProtectPlistConfigData (5289) - Software update 2025-03-05 XProtectPayloads (151) - Software update 2025-03-10 Google Drive (0) - Installer 2025-03-11 Microsoft OneDrive (25.25.209) - Installer 2025-03-12 Microsoft OneNote (16.95.25030928) - Installer 2025-03-12 XProtectCloudKitUpdate (5290) - XProtectUpdateService 2025-03-12 XProtectPlistConfigData (5290) - Software update 2025-03-14 macOS 15.3.2 (15.3.2) - Software update Clean up: /Library/LaunchAgents/com.smarttech.ink.plist /Applications/SMART Technologies/SMART Ink.app/Contents/MacOS/SMART Ink Executable not found /Library/LaunchAgents/com.smarttech.smartnotification.plist /Applications/SMART Technologies/SMART Settings.app/Contents/bin/SystemNotifications.app/Contents/MacOS/SystemNotifications Executable not found /Library/LaunchAgents/com.smarttech.boardservice.login.plist /Applications/SMART Technologies/SMART Settings.app/Contents/bin/SMARTBoardService.app/Contents/MacOS/SMARTBoardService Executable not found /Library/LaunchAgents/com.quark.quarkupdate.agent.plist /Library/PreferencePanes/QUPreferencePane.prefPane/Contents/MacOS/PreferenceHelper Executable not found /Library/LaunchAgents/com.smarttech.systemtrayicon.plist /Applications/SMART Technologies/SMARTSystemMenu.app/Contents/MacOS/SMARTSystemMenu Executable not found /Library/LaunchAgents/com.smarttech.SBWDKServiceSigned.plist /Applications/SMART Technologies/SMART Settings.app/Contents/bin/sbsdk-server/SBWDKService Executable not found /Library/LaunchAgents/com.smarttech.boardservice.plist /Applications/SMART Technologies/SMART Settings.app/Contents/bin/SMARTBoardService.app/Contents/MacOS/SMARTBoardService Executable not found Diagnostics Information (past 60 days): 2025-03-16 13:17:26 signpost_reporter High CPU Use (2 times) First occurrence: 2025-03-11 13:07:02 Executable: /usr/libexec/signpost_reporter 2025-03-16 05:25:11 spotlightknowledged High CPU Use (14 times) First occurrence: 2025-03-10 09:54:40 Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2025-03-16 01:54:58 photoanalysisd High CPU Use (2 times) First occurrence: 2025-03-12 00:56:32 Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2025-03-14 01:55:16 lsd Crash (4 times) First occurrence: 2025-03-14 01:54:32 Executable: /usr/libexec/lsd 2025-03-10 09:35:00 bluetoothd Crash (2 times) Executable: /usr/sbin/bluetoothd End of report


Reply

Mar 21, 2025 10:09 AM in response to jaqui176

Thanks HWTech - can confirm there were no errors showing on either the Fusion drive or hidden APFS container. I also spent ages How to fix a split Fusion Drive - Apple Support doing this process this afternoon in case the fusion drive had split (which hasn't improved performance, so I guess it hadn't!)


So, from all the guidance I have received, it would seem that a new SSD drive to act as start-up disk would be useful, along with a RAM upgrade. I would be grateful if you experts wouldn't mind checking whether the ones I have chosen are suitable, and if not or there are better or cheaper options, please suggest alternatives (with a link if possible) as this has been quite a steep learning curve and I don't want to waste time / money pursuing refunds if I've missed something critical!


https://amzn.eu/d/b5Jofnb RAM


https://amzn.eu/d/cPbVL2K Thunderbolt 3 NVMe SSD


Thanks so much in advance

Reply

Mar 17, 2025 1:50 AM in response to jaqui176

I haven't upgraded the RAM yet as the memory pressure is green and based on what you've explained above, it may not be the issue. Think it makes sense to await analysis of the EC report. New start-up drive option is also possible - appropriate tutorials sourced. Would welcome recommendations for a suitable drive for this if anyone has the time to share one or two please. Many thanks in advance.

Reply

Mar 25, 2025 1:28 PM in response to HWTech

We're all done here - new start-up drive and 32 GB RAM and the old girl's almost unrecognisable! My thanks to D.I. Johnson, tbirdvet, Servant of Cats and HWTech >>> you fine people have helped me to stop pulling my hair out and now I'd better go off in search of new explanations for any lapses in my productivity! Thanks so much to you all & wishing you boundless success!






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2019 iMac seems low on memory

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