I purchased a new 2024 MacBook Pro with Apple M4 Max chip. The mouse cursor for my wired MacAlly mouse freezes on the screen occasionally. It starts moving again after unplugging and re-plugging the connector to the USB port. Any solutions? I reinstalled the operating system but the problem persists. Thanks.
MacBook Pro 16″, macOS 15.3
I spoke to MacAlly tech support, they said they are aware of the issue and working on developing new wiring for the mouse. They told me to call back in 3 months and they will do a free swap for the mouse.
I spoke to MacAlly tech support, they said they are aware of the issue and working on developing new wiring for the mouse. They told me to call back in 3 months and they will do a free swap for the mouse.
Yes, the cursor can be controlled normally with the trackpad. Yes, the Mac recognizes the mouse normally in System Information. For some reason the Mac loses track of the MacAlly mouse after a while. I tested various MacAlly wired mice and they all have the same problem. I may have a solution which I am testing - a Logitech wired mouse seems to be operating normally, however I prefer the ergonomic light MacAlly mouse, so I hooked up a USB hub to the computer and both the Logitech mouse and MacAlly mouse to the hub. The MacAlly mouse seems to be operating okay while hooked up to the hub with the Logitech mouse. Also, I emailed MacAlly tech support a week ago with no response yet.
Hmm, reinstalling the Mac's operating system would be a pretty drastic troubleshooting step.
Regardless, can you control the cursor normally with the laptop's trackpad? Does your Mac recognize this mouse in System Information properly? Do you have another wired mouse to test with?
Have you contacted MacAlly support to see if they can offer any advice?
Interesting ... per chance is this USB hub powered? If so, it may indicate that your Mac's USB ports do not supply enough power to your MacAlly mouse and why your Mac is having this issue. Since you already tried using another brand, this appears to be common with the MacAlly mice. Did you have an opportunity to contact MacAlly about this?
Hmm, then I guess power was not the issue. Let us know what MacAlly has to say ... other than them telling you to contact Apple Support. ;)
Thinker19 wrote:
Will do. I had already contacted Apple support last week, they had told me to reinstall the operating system. Thanks.
Yikes! Seems like the "simple" solution when support doesn't know the answer. Well, at least, we now know the results. ;)
The USB hub does not have a separate power source, it just connects to the computer's USB port. I emailed MacAlly tech support a week ago with no response yet.
Will do. I had already contacted Apple support last week, they had told me to reinstall the operating system. Thanks.
Thanks for the update. Sorry that the solution won't happen soon, but great troubleshooting anyways.
Mouse cursor freezing on 2024 MacBook Pro
