How can I escalate a denied refund request for an app that did not perform as advertised?

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Contact Apple Support - Apple Support

Enter your country in the drop down labeled >Connect with Live Support.<

Israel

1809344329

033762915

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I gave you the only two numbers Apple publishes for Israel. The page I linked to in my first post also has a link to initiate a chat. There is no email support, no escalation form. If you prefer you can search for Apple’s phone number in Cork, Ireland, their European HQ, but not sure they have any jurisdiction over you country/region and may not be able to assist.

Personally, I’d start with the phone numbers I provided. Good luck.

Some developers offer a free trial so you can try the service out first and cancel if it does not live up to your exceptions. If a developer does not offer a free trial, you cannot create your own by trying the service out and cancelling later. That is the benefit of choosing a service that offers a free trial, otherwise there would be no need to have one.

I do see support available for you in Israel, is this what you had tried:

Contact Apple Support - Apple Support

You can also review the information provided here:

https://reportaproblem.apple.com/static/en-us/privacy.html

We're just users, like you, trying to help another user the best we can. There's nothing anyone here can do beyond give you the Apple support details. If you want to take it further then you need either talk to Apple or talk to a lawyer, but getting arsey with users on this forum isn't going to help you.

If you want some advice I'd say that next time you should check the reviews. There aren't enough on the Apple store to register, but one look at the Google store reviews would have been enough to put me off even downloading it, never mind taking out a sub.

I cannot recall seeing subscriptions approved for a refund regardless of how soon you cancel. As was stated, you cannot create your own trial by using and canceling the same day. Your refund request was denied so you have your answer. If you have issues with the app performance, contact the developer. Caveat emptor.

instagram1945 wrote:

Thank you for your response, but I have to respectfully disagree. According to Apple’s own refund policy, users canrequest a refund in cases of accidental purchases or if the subscription was not used as intended — especially if the request is made shortly after the transaction. There are also many cases where refunds have been approved under similar circumstances.

My intention was not to "create my own trial," but rather to cancel promptly once I realized the subscription was not what I expected. This is a legitimate reason for a refund request, and it’s within my right as a customer to ask for it — regardless of whether it’s approved or not.

That said, your tone and phrasing come off unnecessarily dismissive. I'm here to discuss a support issue, not to be lectured. If you have nothing constructive to add beyond repeating policies, perhaps it's best to leave space for others who may have helpful input or similar experiences.

as you indicated that your request was denied, there is nothing more to do. You requested a refund, it was denied.

Again, you indicated that you already received the decision on your refund and it was denied. That is the decision.

You have also been provided with support contact information. There is nothing else.

"Is there a direct email, escalation form, or another way to speak to Apple Support in such a case?"

There's an Apple Support link at the bottom of this page.

You have been provided the support options, link, and phone number and have your decision regarding your refund. There is no additional method.