How can I escalate a denied refund request for an app that did not perform as advertised?

Hello. I recently subscribed to the app “Creati: Gen AI Content Creator” through the App Store. However, I canceled the subscription on the same day because the app did not deliver what was advertised. Despite canceling immediately andnotusing the subscription, I was still charged, and my refund request was denied without any optionto appeal or contact support.

The main issue is that the app does not work as demonstrated in the promo materials on the App Store. Specifically, when trying to generate videos using the built-in templates (for example, “Jesus Hug” and “Lion Hug”), my face was altered beyond recognition. The results were completely unrealistic andnothinglike the smooth, natural-looking faces shown in the demo videos.

This is highly misleading, as the app promotes professional-quality face integration, but in reality, the AI distorts the face in an unnatural and cartoonish way, making the videos unusable.

I tried to report the issue via reportaproblem.apple.com, but it says the item isnot eligible for a refund, and there is no way to appeal or provide additional information.

Since I live in Israel, I donot have access to proper Apple Support channels (no direct chat orcall options), and my credit card provider will not dispute the charge unless Apple confirms the refund. I am completely stuck with no way to escalate this case.

I strongly believe this purchase qualifies for a refund due to two key reasons:

1. The subscription was canceled on the same day andnot used beyond initial testing.

2. The app did not perform as advertised and delivered distorted, unusable results.

I am simply asking for a fair refund for a product that did not meet expectations and was not used. I would appreciate any advice on how to escalate this issue or contact Apple Support directly.

Thank you in advance for your help.

[Re-Titled By Moderator]