Apple Pay account locked after sending money to a friend
I owe my friend money and sent it to her through Apple Pay however her account got locked and we have no idea on what to do smh
[Re-Titled by Moderator]
iPhone 12 Pro, iOS 18
Question marked as
If the funds are restricted, while the bank investigates your friend’s account, all you can do is wait until the investigation is completed. It could be something simple like your friend needs to verify her identity. If your friend hasn’t already done so, she needs to contact an Apple Cash specialist at Green Dot Bank.
Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.
Contact Green Dot Bank:
- by calling (877) 233-8552,
- by mail for disputes at P.O. Box 9, West Chester, Ohio,
- by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
- visit www.greendot.com.
For general information about prepaid accounts, visit cfpb.gov/prepaid.