How to resolve Apple Pay showing 'account restricted'?
My grandson inherited his dad’s old phone and the Apple Pay is saying account restricted. How do we fix this?
Need help clearing out old Apple Pay account
[Edited by Moderator]
iPhone 16 Pro Max
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My grandson inherited his dad’s old phone and the Apple Pay is saying account restricted. How do we fix this?
Need help clearing out old Apple Pay account
[Edited by Moderator]
iPhone 16 Pro Max
“Inherited”? Was it thoroughly and completely cleansed before your grandson took it over? It should have been. (In other words, there should be no trace of the iPhone’s previous owner left on your grandson’s iPhone.)
How to request access to a deceased family member’s Apple Account - Apple Support
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
“Inherited”? Was it thoroughly and completely cleansed before your grandson took it over? It should have been. (In other words, there should be no trace of the iPhone’s previous owner left on your grandson’s iPhone.)
How to request access to a deceased family member’s Apple Account - Apple Support
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Account restricted is permanent and is associated with the Apple ID/Apple Account of your father. The iPhone will need to be erased before, including your father’s Apple Account before any financial services should be used.
Using financial services of a deceased person is fraud and banks take it very seriously. It’s definitely not something your son should have access to.
How to resolve Apple Pay showing 'account restricted'?