Apps are not restoring from iCloud backup to new device
Purchased new iPhone 16 Pro Max. Backed up my iPhone 15 Pro to iCloud, and followed the same setup I have for several other phones. I selected Restore from iCloud Backup, signed in and my Messages and iCloud Photos show up but none of the apps have downloaded. It has been 5 hours since I started and I’ve never had this happen before. Apple tech support chat rep claims that apps do not come over from iCloud backup and it is all a manual process. This has never been my experience.
Do I just need to erase the new phone and start over again?
iPhone 16 Pro Max, iOS 18