How can I fix Wi-Fi and cellular connectivity issues on my iPhone 13?

AT&T carrier is not the problem. I have to keep turning iphone 13 off and on to get the internet - even for cellular and then only have temporary connection. Phone is only 1 1/2 years old. Wi-Fi not the problem. All Apple devices on network have internet connection.



[Re-Titled by Moderator]

iPhone 13

Posted on Mar 15, 2025 1:35 PM

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Posted on Mar 15, 2025 1:45 PM

pattywats wrote:

AT&T carrier is not the problem. I have to keep turning iphone 13 off and on to get the internet - even for cellular and then only have temporary connection. Phone is only 1 1/2 years old. Wi-Fi not the problem. All Apple devices on network have internet connection.

Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN. 

6 replies
Question marked as Top-ranking reply

Mar 15, 2025 1:45 PM in response to pattywats

pattywats wrote:

AT&T carrier is not the problem. I have to keep turning iphone 13 off and on to get the internet - even for cellular and then only have temporary connection. Phone is only 1 1/2 years old. Wi-Fi not the problem. All Apple devices on network have internet connection.

Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN. 

Mar 15, 2025 1:45 PM in response to pattywats

First, try a forced restart. If that doesn't work take it in to the Apple store to have it looked at.


• Press and quickly release the volume up button

• Press and quickly release the volume down button

• Press and hold the side button.

• When the Apple logo appears, release the button.

Force restart iPhone - Apple Support (IN) Force restart iPhone - Apple Support (IN)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple Genius Bar Reservation and Apple Support Options - Apple


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How can I fix Wi-Fi and cellular connectivity issues on my iPhone 13?

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