new iphone 16 just unboxed and set up from old iphone shows sim locked

I got a brand new iphone 16 pro from us as a gift and am in india but the network provider shows sim locked even tho it doesnt have a esim in it. Idk which provider it could be connected to but i contacted my service provider for any issues and they said its not thier netwokr the phone is locked to.

since its brand new and was just unboxed i dont get hiw there could be a sim lock

iPhone XS Max, iOS 18

Posted on Mar 17, 2025 10:55 AM

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Posted on Mar 17, 2025 11:05 AM

Ask whoever you got the gift from where they got it. The only source for unlocked iPhones in the US is directly from Apple.

If it was purchased from any other source, it is NOT unlocked. Devices sold in US retails stores other than Apple will lock to the first US carrier used to activate them. They can not be activated on a non-US carrier.



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Question marked as Top-ranking reply

Mar 17, 2025 11:05 AM in response to tvisha32

Ask whoever you got the gift from where they got it. The only source for unlocked iPhones in the US is directly from Apple.

If it was purchased from any other source, it is NOT unlocked. Devices sold in US retails stores other than Apple will lock to the first US carrier used to activate them. They can not be activated on a non-US carrier.



Mar 17, 2025 11:40 AM in response to tvisha32

tvisha32 wrote:

It shows that it is a real iphone and that it is registered with my apple id and is included in my devices but i will ask the person who gifted this to me thanks for the reply means a lot

No one is questioning if it's a real iPhone or who its registered to. If it was bought from anyone other than Apple it will be carrier locked and you won't be able to use it in India until whoever it's locked to unlocks it IF they will even consider unlocking it. As you're not their customer, they have no obligation to you at all.

Mar 17, 2025 11:05 AM in response to tvisha32

"new iphone 16 just unboxed and set up from old iphone shows sim locked: I got a brand new iphone 16 pro from us as a gift and am in india but the network provider shows sim locked even tho it doesnt have a esim in it. [...]since its brand new and was just unboxed i dont get hiw there could be a sim lock"

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iPhone Locked-to-Carrier iPhone:


A. Return This:

Return this, and purchase it in your own country. You'll never be able to get into it, if locked by a Carrier.


B Verify this is a Genuine iPhone:

Here is how to confirm that the iPhone is genuine...

  1. Obtain the Serial Number: Find the Serial Number or IMEI on your iPhone, iPad, or iPod touch - Apple Support
  2. Enter the Serial Number here: Check Your Service and Support Coverage - Apple Support
  3. View the Results: If all shows up as an iPhone, then you have a genuine iPhone. If not, then it is ungenuine.

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new iphone 16 just unboxed and set up from old iphone shows sim locked

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