i cant press done when changing my wp

so i tried to change my wp earlier today but when i hit “done” it doesn’t work and it’s being unresponsive to my touch and that part of my phone it beat up and is flattened out no screen protector works what should i do

iPhone XR, iOS 18

Posted on Mar 24, 2025 7:56 PM

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Posted on Mar 24, 2025 8:24 PM

Sounds like your screen digitizer may be broken, or even worse more damage than that from how you describe it. As such I would recommend you make a reservation at your nearest Apple Store’s Genius Bar or an Apple Authorized Service Provider for evaluation and service options.


Apple Store’s Genius Bar:

Genius Bar Reservation and Apple Support Options - Apple


Apple Authorized Service Provider:

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Question marked as Top-ranking reply

Mar 24, 2025 8:24 PM in response to lunarian_gx7

Sounds like your screen digitizer may be broken, or even worse more damage than that from how you describe it. As such I would recommend you make a reservation at your nearest Apple Store’s Genius Bar or an Apple Authorized Service Provider for evaluation and service options.


Apple Store’s Genius Bar:

Genius Bar Reservation and Apple Support Options - Apple


Apple Authorized Service Provider:

Find Locations

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i cant press done when changing my wp

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