苹果应用商店3笔不明消费3 unidentified purchases in the Apple App Store

Hello, I encountered three unidentified purchases in the Apple App Store at 15:57 on February 27th. I have applied for a refund twice but have been rejected. I have also contacted a third-party recharge platform but have been refused. I believe that these were not my own purchases and I need Apple to refund them to me

iPhone 15 Pro, iOS 17

Posted on Mar 24, 2025 11:37 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 25, 2025 10:02 PM

Re: I encountered three unidentified purchases in the Apple App Store at 15:57 on February 27th.


We are all Apple users, like yourself, in the community, so no-one here has access to your accounts or details to check this out for you. we'd like to help, however.


Wondering if you use family sharing, and perhaps a family member may have made purchases ..... To identify what the charges were for:

See Apple suppoprt's article: If you see 'apple.com/bill' on your billing statement - Apple Support

Eg: says:

"How to see what you've been charged for

  1. To see your purchase history, go to reportaproblem.apple.com.
  2. Sign in with your Apple Account.
  3. A list of purchases will appear. To see family members’ purchases, select the Apple Account button and choose a family member.
  4. To see the full receipt, including tax, tap or click the date. Multiple purchases, including subscriptions, may be grouped into one charge.


If the charge is for a subscription you no longer want, you can cancel the subscription. Find out where else you can view your Purchase History."


More info: How apps, content, and subscriptions from Apple are billed - Apple Support

____________________________________________________

Re: " I have applied for a refund twice but have been rejected"

________________________

If you haven't tried it already: This is Apple Support's method to:

Request a refund for apps or content that you bought from Apple - Apple Support


Apple may approve refunds for products from Apple, yet may have passed the payments on to a third-party, and merely passed money on as a bank does. In some cases Apple does not have your money to refund..

_____________________________________________________________________

Re: "I have also contacted a third-party recharge platform but have been refused."


The best source of help for a product not made by Apple (a third-party product) is the company or person who made it—its vendor or developer:

See how to: Contact a third-party vendor - Apple Support

or

How to contact an app developer - Apple Support

________________________________________________________________________________

Re: I believe that these were not my own purchases and I need Apple to refund them to me"


If the purchases do not appear in your purchase history, are you sure the charges were not made by someone claiming to be Apple ... there are cases where people pose as a company in order to get money.


Learn how to identify legitimate Apple emails about your App Store or iTunes Store purchases.

From:

See how to: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support

_____________________________________

If needed: Apple's Billing Support webpage {info./ support / contact options etc.)

Subscriptions and Billing - Official Apple Support

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1 reply
Question marked as Top-ranking reply

Mar 25, 2025 10:02 PM in response to 润208

Re: I encountered three unidentified purchases in the Apple App Store at 15:57 on February 27th.


We are all Apple users, like yourself, in the community, so no-one here has access to your accounts or details to check this out for you. we'd like to help, however.


Wondering if you use family sharing, and perhaps a family member may have made purchases ..... To identify what the charges were for:

See Apple suppoprt's article: If you see 'apple.com/bill' on your billing statement - Apple Support

Eg: says:

"How to see what you've been charged for

  1. To see your purchase history, go to reportaproblem.apple.com.
  2. Sign in with your Apple Account.
  3. A list of purchases will appear. To see family members’ purchases, select the Apple Account button and choose a family member.
  4. To see the full receipt, including tax, tap or click the date. Multiple purchases, including subscriptions, may be grouped into one charge.


If the charge is for a subscription you no longer want, you can cancel the subscription. Find out where else you can view your Purchase History."


More info: How apps, content, and subscriptions from Apple are billed - Apple Support

____________________________________________________

Re: " I have applied for a refund twice but have been rejected"

________________________

If you haven't tried it already: This is Apple Support's method to:

Request a refund for apps or content that you bought from Apple - Apple Support


Apple may approve refunds for products from Apple, yet may have passed the payments on to a third-party, and merely passed money on as a bank does. In some cases Apple does not have your money to refund..

_____________________________________________________________________

Re: "I have also contacted a third-party recharge platform but have been refused."


The best source of help for a product not made by Apple (a third-party product) is the company or person who made it—its vendor or developer:

See how to: Contact a third-party vendor - Apple Support

or

How to contact an app developer - Apple Support

________________________________________________________________________________

Re: I believe that these were not my own purchases and I need Apple to refund them to me"


If the purchases do not appear in your purchase history, are you sure the charges were not made by someone claiming to be Apple ... there are cases where people pose as a company in order to get money.


Learn how to identify legitimate Apple emails about your App Store or iTunes Store purchases.

From:

See how to: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support

_____________________________________

If needed: Apple's Billing Support webpage {info./ support / contact options etc.)

Subscriptions and Billing - Official Apple Support

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苹果应用商店3笔不明消费3 unidentified purchases in the Apple App Store

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