Apple TV won’t shut down and remote stopped controlling volume.

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Level 1

1 points

Apple TV won’t shut down and remote stopped controlling volume.

I’ve tried resetting both TV and remote, unplugging tv, recharging remote, and every other troubleshooting method online. Every time, it goes black and then displays either one of two screens, both indicating “no signal”. I’ve changed the output as well but only HDMI 4 works. Seems like everything else is working (except volume and shut down). Previously if we left the tv on for too long we’d get this message but could always shut down and restart. Nothing seems to work. Even after unplugging.

Posted on Mar 25, 2025 4:01 AM

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Answer 1

lkrupp

Level 7

25,183 points

Mar 25, 2025 5:31 AM in response to jaycee106

Then it sounds like a hardware problem. Your only option is to take it to an Apple Store or authorized Apple service provider for examination and diagnosis. They may be able to restore it. If not then having it repaired, if even possible, may be more expensive than buying a new one. Sorry, we’re just fellow users here and have no magic wand to wave to fix it. Sounds like you tried everything we would have recommended.

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Answer 2

lkrupp

Level 7

25,183 points

Mar 25, 2025 7:44 AM in response to jaycee106

You might try restarting the remote before buying a new one.

If your Siri Remote or Apple TV Remote isn't working - Apple Support

Scroll down to restarting the remote.

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Answer 3

jaycee106 Author

Level 1

1 points

Mar 25, 2025 5:38 AM in response to lkrupp

Thanks. Do you mean remote hardware or Apple TV? Thinking replacing the remote is much easier and less expensive. Everything worked beautifully. Until it didn't :)

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Apple TV won’t shut down and remote stopped controlling volume.

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