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Msjobe Author

Level 1

4 points

How do I fix Face ID not scanning on iPhone?

Not working. Won’t scan. Just sits there even tho I’m centered on square

[Re-Titled by Moderator]

iPhone 14, iOS 18

Posted on Mar 28, 2025 10:16 AM

Top-ranking reply

ProustGiulio

Level 10

212,386 points

Posted on Mar 28, 2025 10:28 AM

If you're sure that nothing (case/cover, screen protector, dirt) interferes with your front camera (remove any obstacles, if present), see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro

If the issue persists, after performing all the steps provided in the above support articles, contact Apple Support directly, using this specific link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region. After checking it out, they'll give you all the available options.

Regards

Giulio

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How do I fix Face ID not scanning on iPhone?

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