Capcut not loading fonts, videos, and templates on iPad after iPadOS update

Question

Level 1

4 points

Capcut not loading fonts, videos, and templates on iPad after iPadOS update

My IPad is working perfectly and is connected to WiFi. There is not any issue with applications that need connection to Internet like "Safari, Google, etc.

Since Update of IOS from older version in to the last 2 or 3 Version, I tried using Capcut again after a while and get the issue with data load on CapCut. for instance

1-The tempalte are not showing by start of Capcut on Tempalte Tab

2- The fonts are not able to be downloaded with the message " No connection to internet try again"

3- The videos are not loaded on the Capcut with the message Not internet connection connect to internet and try again.

[Re-Titled by Moderator]

Posted on Mar 29, 2025 9:08 AM

Reply

Answer 1

Tom Gewecke

Level 10

122,532 points

Mar 29, 2025 3:49 PM in response to xeloie

You need to contact the people who make Capcut, they may need to update their app so it works right with the latest iOS.

Reply

Answer 2

xeloie Author

Level 1

4 points

Mar 31, 2025 5:03 AM in response to Tom Gewecke

Thank you for the prompt reply. The Capcut App is working perfectly with my IPhone which has the latest iOS version 18.3.2(22D82) the same version on my IPad. The question for me is how can work for the same version on IPhone but not on IPad?

Reply

Answer 3

Tom Gewecke

Level 10

122,532 points

Mar 31, 2025 5:35 AM in response to xeloie

xeloie wrote:

Thank you for the prompt reply. The Capcut App is working perfectly with my IPhone which has the latest iOS version 18.3.2(22D82) the same version on my IPad. The question for me is how can work for the same version on IPhone but not on IPad?

That is odd. Is there a forum someplace for Capcut users? It may be hard to find anyone here who is familiar with this app.

Reply

Answer 4

xeloie Author

Level 1

4 points

Apr 1, 2025 4:49 AM in response to David M Brewer

Your mentioned in the previous reply that the reason is an update from vendor on their App for the latest iOS . Now both different devices have same iOS Version. Sorry your newer is not satisfactory.

Reply

Answer 5

Mar 31, 2025 5:50 AM in response to xeloie

Because the iPhone / iPad are 2 different devices.

Reply

Answer 6

Tom Gewecke

Level 10

122,532 points

Apr 1, 2025 5:12 AM in response to xeloie

xeloie wrote:

Now both different devices have same iOS Version.

iOS and iPadOS can be different. You need to find other Capcut users somewhere to see whether they have the same problems you do.

Reply

Capcut not loading fonts, videos, and templates on iPad after iPadOS update

Similar questions