How to resolve 'Sorry, something is wrong' and 'That number is in use' errors when swapping iPhones with Xfinity carrier?
I bought 2 16e iPhones at the Apple store. Transferred data
on both phones. Opened Xfinity’s (our carrier) mobile app on the new phones and
tried to swap the new phones for the old ones. One time it eventuality read, “Sorry,
something is wrong”. Another try, selecting “I want to keep my old number”,
hitting “Continue” brought the response, “That number is in use”. Took phones
to Apple store and they said it was Xfinity’s problem. I went to Xfinity and
they said the phones were probably locked. Under “Carrier Lock“ in Settings,
both phones read, No SIM restrictions. What is the answer, please?
[Re-Titled by Moderator]
iPhone 16e, iOS 18