MacBook Air M2 Has Wrong (Greek) Keyboard – Can Apple Replace or Help?

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Level 1

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MacBook Air M2 Has Wrong (Greek) Keyboard – Can Apple Replace or Help?

Hello Apple Community,

I recently purchased a MacBook Air M2 from an Apple Authorized Reseller (Public.cy) in Cyprus. When I opened the box, I realized the device had a Greek keyboard layout, which was not disclosed at the time of purchase.

I have not powered on or used the MacBook — I noticed the layout immediately and placed it back in the box. I went back to the reseller to request an exchange for a Mac with an English (QWERTY) keyboard, but they refused and handled the situation very poorly.

Since Public.cy is an Apple Authorized Reseller, I’m wondering:

Can Apple replace or swap the keyboard to an English layout?
Would an Apple Authorized Service Provider be able to change the keyboard (even for a fee hopefully no fee cause I just opened the box did not even turn it on)?
Is there anything Apple can do to help when a reseller behaves this way?

I have the original receipt and can provide the serial number if needed. I really want to use this device, but I’m stuck with a layout I cannot work with.

Thanks in advance for any help or guidance

Posted on Apr 18, 2025 3:32 AM

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Answer 1

Tom Gewecke

Level 10

122,626 points

Apr 18, 2025 5:31 AM in response to ayla184

What are the published conditions for return/refund at Public.cy? Normally there is some time period allowed for that.

Whether any other Apple store or service center would be able to replace your keyboard and at what cost you can only find out by contacting them directly yourself. Nobody in these forums has such info.

Is the Greek keyboard really unusable? I think it is the same as the International English keyboard except for Greek letters added on a dozen keys. It doesn't type greek unless you set it to that in the system settings, otherwise it should type English without problems.

If nothing else works, selling it might be an option. I think Greek keyboards are extremely hard to find outside Greece.

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MacBook Air M2 Has Wrong (Greek) Keyboard – Can Apple Replace or Help?

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