The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
As title states, none of my videos play. Except for a couple of recent ones. But interestingly, the very same videos on my iPad do work!!!! I have great WiFi, caches are deleted - I’ve done all the obvious fixes. I am really so disappointed. Like you all, my videos represent my memories. can anyone help
please. Thank you
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
On the video, is there a circle with an exclamation point in it? If so then the problem is that your phone is having trouble loading a higher Quality Version of that video.
what I recommend is to scroll to the bottom of the photo library and click (if there) the “ Resume“ button, turn off low power mode and lock the iPhone.
What app are you trying to play the videos in? Try a different app. If you only have Apple Photos, download VLC from the App Store and try to play in it. VLC is a free download.
Videos won’t play on my iPhone after recent upgrade
