Videos won’t play on my iPhone after recent upgrade

As title states, none of my videos play. Except for a couple of recent ones. But interestingly, the very same videos on my iPad do work!!!! I have great WiFi, caches are deleted - I’ve done all the obvious fixes. I am really so disappointed. Like you all, my videos represent my memories. can anyone help

please. Thank you



[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 18

Posted on May 3, 2025 2:18 AM

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Question marked as Top-ranking reply

Posted on May 3, 2025 10:36 AM

On the video, is there a circle with an exclamation point in it? If so then the problem is that your phone is having trouble loading a higher Quality Version of that video.

what I recommend is to scroll to the bottom of the photo library and click (if there) the “ Resume“ button, turn off low power mode and lock the iPhone.

2 replies
Question marked as Top-ranking reply

May 3, 2025 10:36 AM in response to gayleen242

On the video, is there a circle with an exclamation point in it? If so then the problem is that your phone is having trouble loading a higher Quality Version of that video.

what I recommend is to scroll to the bottom of the photo library and click (if there) the “ Resume“ button, turn off low power mode and lock the iPhone.

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Videos won’t play on my iPhone after recent upgrade

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