No way to set up Face ID after latest update

My face suddenly quit working to open my iPhone. But when I try to reset it. There is no way to reset it. It says to put my face in the frame, but then it never does anything. It doesn't record my face or will it let me reset my Face ID. Please help.


iPhone 14, iOS 18

Posted on May 5, 2025 1:11 PM

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Question marked as Top-ranking reply

Posted on May 5, 2025 2:39 PM

Try the troubleshooting steps in this support document. If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If that does not help, then you may have a hardware issue with the device. Contact Apple Support. Here are the ways to contact them.


Best way: 

  • Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your device



Other options:

(Note that both of the above have options to receive a callback or chat)


1 reply
Question marked as Top-ranking reply

May 5, 2025 2:39 PM in response to Tiredgigworker

Try the troubleshooting steps in this support document. If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If that does not help, then you may have a hardware issue with the device. Contact Apple Support. Here are the ways to contact them.


Best way: 

  • Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your device



Other options:

(Note that both of the above have options to receive a callback or chat)


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No way to set up Face ID after latest update

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