What can I do if my iPhone 16 Pro won’t get past the Hello Screen?

I was setting up my new phone trying to transfer from my old iphone 11 pro. Eventually the new phone requires to update with the new ios and was taking too long. while it was updating, i restarted the device, it's stuck on the "hello" and can't get any further to using the new phone. when i try to force shut down, it just reopens to the "hello" while having my passcode and can't swipe up to unlock it. I tried force restart multiple times. I also let the battery die and recharged to switch on. Nothing has worked so far. I have contacted apple service center, they do not have appointments for today. I am a little frustrated. Will going to a service center help ? Would it take long to have them fix ?



[Re-Titled by Moderator]

iPhone 11 Pro, iOS 18

Posted on May 6, 2025 9:11 PM

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May 6, 2025 9:41 PM in response to 99ums

"Newly bought 16 Pro, stuck at Hello screen while setting up: I was setting up my new phone trying to transfer from my old iphone 11 pro. Eventually the new phone requires to update with the new ios and was taking too long. while it was updating, i restarted the device, it's stuck on the "hello" and can't get any further to using the new phone.[...]"

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Troubleshooting Transferring to a New iPhone:


A. Use Quick Start:

Just Curious: Is Quick Start what you used here? If so, it may have stalled. Either way, I recommend you restore your new iPhone to factory settings, and then perform this once more, using Quick StartUse Quick Start to transfer data to a new iPhone or iPad - Apple Support


B. Fixing a Boot Loop:

Your iPhone might be stuck in a Boot Loop. This typically occurs when you go abuut installing an update, and it stalled while in the process. Go here to fix that: How to Fix an iPhone in a Boot Loop - User Tip


B. Visit There Links:

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What can I do if my iPhone 16 Pro won’t get past the Hello Screen?

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