Apple Watch Ultra 2 Demo Unit: Please Apple Help me
Dear Apple Support Team,
My name is Khatambekov , and I’m writing to you from Uzbekistan. I’ve been a loyal Apple fan and user since the iPhone 7, and over the years I’ve collected almost all Apple accessories and products — I genuinely love the ecosystem you’ve built.
Recently, I purchased a second-hand Apple Watch Ultra 2 from the local used market. Unfortunately, after trying to use it, I discovered that it is a demo unit. I cannot connect it to my iPhone, activate key features, or use it for any real functionality. None of the sensors or apps work as expected — it’s stuck in demonstration mode.
I didn’t know it was a demo unit at the time of purchase. This has been very disappointing and frustrating, especially as a long-time supporter of Apple. I don’t know what to do now, and I’m reaching out to you in hopes that Apple can help me. I am even willing to send the watch back to Apple by mail if there’s any way to reset it or exchange it for a functioning unit.
Please understand that I was misled, and I’m just looking for a solution. I hope Apple can support loyal users like me in such situations.
Thank you very much for your time and attention.
Sincerely,
Khatambekov
Uzbekistan
[Edited by Moderator]
Apple Watch Ultra 2