iPhone 15 Pro Max upper volume button suddenly stopped working

iPhone 15 pro max upper volume button suddenly stopped working. Lower volume and silent buttons still work fine. I have triple checked sounds and haptics; I’ve checked Bluetooth; I’ve restarted the phone twice; and I’ve even reset to factory settings. Still not working. Any other suggestions would be welcome. I have also already installed the latest update.


[Re-Titled by Moderator]

iPhone 15 Pro Max

Posted on May 16, 2025 12:35 PM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2025 1:00 PM

If that is the only button not working, I would guess that is a hardware issue. Make a Genius Bar appointment at the nearest Apple store to have the device checked. They will explain your options. Genius Bar Reservation and Apple Support Options - Apple

There is also information on other Authorized Apple Service centers.

3 replies
Question marked as Top-ranking reply

May 16, 2025 1:00 PM in response to TeddyBearsPicnic

If that is the only button not working, I would guess that is a hardware issue. Make a Genius Bar appointment at the nearest Apple store to have the device checked. They will explain your options. Genius Bar Reservation and Apple Support Options - Apple

There is also information on other Authorized Apple Service centers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 15 Pro Max upper volume button suddenly stopped working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.