Apple TV won't play certain shows after age verification prompt

I started watching Bad Monkey on Apple TV, I watched episodes 1,2 & 3, it will not play any other episodes, it asks if I am over 15 years, which I am, I click on yes and then press play and it will not play? It's the same with Your Friends & Neighbours, I can't even watch episode 1? I am signed in, I am subscribed to Apple TV + and my MacBook Pro is authorised. Help!!


[Re-Titled by Moderator]

MacBook Pro 13″

Posted on May 16, 2025 5:32 PM

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Question marked as Top-ranking reply

Posted on May 17, 2025 6:07 AM

If you happen to be on a Family Sharing plan, then the main (adult) subscriber should set the parental controls for accessing Apple TV+ on the web. Parental controls for Apple TV+ on the web - Apple Support


For use through the TV app on Mac (instead of browser), the above wouldn’t apply. Instead the Screen Time settings (content restrictions for TV shows and movies, as age limits) per device/​user and Apple Account settings (registered user age) would apply.

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Question marked as Top-ranking reply

May 17, 2025 6:07 AM in response to AppleTVwont

If you happen to be on a Family Sharing plan, then the main (adult) subscriber should set the parental controls for accessing Apple TV+ on the web. Parental controls for Apple TV+ on the web - Apple Support


For use through the TV app on Mac (instead of browser), the above wouldn’t apply. Instead the Screen Time settings (content restrictions for TV shows and movies, as age limits) per device/​user and Apple Account settings (registered user age) would apply.

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Apple TV won't play certain shows after age verification prompt

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