How do I fix unresponsive volume buttons and grey sound control on iPhone 14?

Volume Buttons don’t work on My IPhone 14. No sound and my Control Button for Sound is Grey and doesn’t work?




[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 18

Posted on May 21, 2025 10:17 AM

Reply
Question marked as Top-ranking reply

Posted on May 21, 2025 10:32 AM

Sounds like there may be a hardware failure with something in your iPhone, possibly the speaker. Have you ever gotten a repair done on the iPhone, or did you purchase it used? Features can disable if unauthorized parts are being used.


First try a Forced Restart: Force restart iPhone - Apple Support


Then if that doesn't work, have service performed at your nearest Apple Store's Genius Bar or Apple Authorized Service Provider: Genius Bar Reservation and Apple Support Options - Apple


2 replies
Question marked as Top-ranking reply

May 21, 2025 10:32 AM in response to Mattressfirm

Sounds like there may be a hardware failure with something in your iPhone, possibly the speaker. Have you ever gotten a repair done on the iPhone, or did you purchase it used? Features can disable if unauthorized parts are being used.


First try a Forced Restart: Force restart iPhone - Apple Support


Then if that doesn't work, have service performed at your nearest Apple Store's Genius Bar or Apple Authorized Service Provider: Genius Bar Reservation and Apple Support Options - Apple


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I fix unresponsive volume buttons and grey sound control on iPhone 14?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.