How do I access the "On My iPhone" folder within the Files app on iPhone?

Question

Level 1

4 points

How do I access the "On My iPhone" folder within the Files app on iPhone?

Hi everyone,

I’ve been experiencing a recurring issue when trying to access the "On My iPhone" location within the Files app.

Sometimes, when I try to open this folder or save a file to it, the app freezes or becomes unresponsive. This can happen also when I try to move or download files from my app OneDrive.

The issue is sometimes temporarily avoided if I manually open the "On My iPhone" folder before performing any file operations, which seems to "wake up" the storage path.

Does anyone is facing this problem?

(iPhone 14 Pro, iOS 18.5)

[Re-Titled by Moderator]

iPhone 14 Pro, iOS 18

Posted on May 30, 2025 4:17 PM

Reply

Answer 1

Top-ranking reply

puffypagnotta

Level 1

24 points

May 30, 2025 4:41 PM in response to Jack_blackk

Here are a few things that I might be able to help with your problem:

Check available storage – Go to Settings > General > iPhone Storage and ensure your device isn’t running low on space, which can slow down file management.
Check for OneDrive app updates – Open the App Store, go to updates, and install the latest version of OneDrive.
Disable background app refresh – Go to Settings > General > Background App Refresh and turn it off for OneDrive to see if it helps prevent the freezing.