What could cause my iPad Pro to suddenly stop working?

what could cause my ipad pro 10.5 inch to suddenly stop working or shut down at 28 percent and i tried to on it force restart it put it in recovery or DFU mode but none worked i even tried to heat the ipad and charge it but still did not work and it suddenly on for 10 minutes and it showed that it was charging but it wasnt even connected to a charger what should i do all thgis started when i updated it to ipadOS 17.78



[Re-Titled by Moderator]

iPad Pro (2nd generation)

Posted on May 31, 2025 1:52 AM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2025 2:08 AM

As described, your aging iPad Pro 10.5's battery may have a fault, or may be reaching the end of its usable life. If the battery has failed or is failing, the iPad may unexpectedly turn-off - or may not successfully boot to a running state even when connected to its Power Adapter.


Are you able to use the iPad while remaining connected to your Power Adapter? If yes, while monitoring the indicated battery state, disconnect the Power Adapter; if the indicated battery state suddenly falls, or the iPad shuts-off, this test demonstrates the iPad battery having reached the end of its usable life:

iPad Repair & Service - Apple Support



Otherwise, see >>> If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:


Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you may need to seek assistance from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad.

Genius Bar Reservation and Apple Support Options - Apple


Be aware that given its age, if your iPad is failing, battery replacement or other repair may not be available or economically viable; you might be best advised to consider replacement of this old model iPad, itself approaching end-of-life, with a much newer or current model.

3 replies
Question marked as Top-ranking reply

May 31, 2025 2:08 AM in response to kayode2012

As described, your aging iPad Pro 10.5's battery may have a fault, or may be reaching the end of its usable life. If the battery has failed or is failing, the iPad may unexpectedly turn-off - or may not successfully boot to a running state even when connected to its Power Adapter.


Are you able to use the iPad while remaining connected to your Power Adapter? If yes, while monitoring the indicated battery state, disconnect the Power Adapter; if the indicated battery state suddenly falls, or the iPad shuts-off, this test demonstrates the iPad battery having reached the end of its usable life:

iPad Repair & Service - Apple Support



Otherwise, see >>> If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:


Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you may need to seek assistance from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad.

Genius Bar Reservation and Apple Support Options - Apple


Be aware that given its age, if your iPad is failing, battery replacement or other repair may not be available or economically viable; you might be best advised to consider replacement of this old model iPad, itself approaching end-of-life, with a much newer or current model.

Jun 1, 2025 11:54 AM in response to kayode2012

To reiterate, if you continue to experience difficulties, you may need to seek assistance from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad.

Genius Bar Reservation and Apple Support Options - Apple

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What could cause my iPad Pro to suddenly stop working?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.