Apple Account is locked and can’t be used

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Elaine2019 Author

Level 1

4 points

Apple Account is locked and can’t be used

I set up my daughters iPad, verified everything, and it worked for the first 2 weeks and now it asks for it to be logged into her apple account but when I try to log in it says account locked and can’t be used. It won’t let me log out of her iPad, and log into a different iCloud. Everytime I try to log out of it it says account locked and can’t be used. I tried to reverify it and it says the same thing. I tried resetting her whole tablet but it wants it logged in, and guess what it won’t let me log in, so there for we can’t do anything on it, to be able to reset anything! So I’m unsure what to do..

[Re-Titled by Moderator]

iPad, iPadOS 18

Posted on May 31, 2025 6:17 AM

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Answer 1

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lkrupp

Level 7

22,135 points

May 31, 2025 6:25 AM in response to Elaine2019

When you say “locked” have you received a notification or pop-up stating it is locked? Or perhaps your daughter entered the wrong passcode or password too many times and triggered the lock.

If your Apple Account is locked, not active, or disabled - Apple Support

Accounts get locked for a number of reasons but primarily because of financial issues. Have you spoken with your daughter? Is she a minor? Review the attached link on what to do about this.

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Apple Account is locked and can’t be used

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